### Steps to Mass Update Records

1. **Navigate to the List View**:- Open the ServiceNow instance.

- Go to the list view of the records you want to update. For example, navigate to the "Incident" or "Change Request" list.

2. **Filter the Records**:- Apply the necessary filters to narrow down the list to the records you want to update.

- Use the filter options at the top of the list view to set conditions (e.g., state, priority, assigned to).

3. **Select the Records**:- Select the records you want to update.

- You can select individual records using the checkboxes or select all records on the page by clicking the checkbox at the top of the list.

4. **Open the Mass Update Interface**:- Click on the context menu (hamburger icon) at the top left of the list view.

- Select the "Update Selected" option from the dropdown menu.

5. **Specify the Updates**:- A pop-up window will appear where you can specify the changes.- Fill in the fields you want to update (e.g., change the state to "Resolved", update the assigned group).

- Only the fields you fill out will be updated; other fields will remain unchanged.

6. **Execute the Update**:- After specifying the updates, click the "Update" button to apply the changes to the selected records.

- Confirm the update if prompted.

7. **Verify the Changes**:- Check the records to ensure the updates have been applied correctly.

- Use the filters to verify that the records have been updated as expected.

### Tips- Always double-check the filters and selected records before performing a mass update to avoid unintended changes.

- If available, use a test or development instance to practice mass updates before applying them in a production environment.

### Conclusion

Mass updating records in ServiceNow is a powerful feature that can save you significant time. By following these steps, you can efficiently manage and update multiple records with ease.

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You can view the full video tutorial(https://www.youtube.com/watch?v=1k8c8%5FY3KGU) for a short walkthrough.Hope this helps you or your usersPlease give a thumbs up