hello and welcome to monitoring and Reporting ESG data in the public sector my name is Michelle Kyle I'm a senior solution consultant for the specifically for the ESG offerings on the service now platform and I'm so glad that you joined us here today to learn about this um ever important and ever growing area when it comes to government and and public sector addressing these issues now before we get started I have a few housekeeping items to review all the lines on today's call have been muted to prevent any background noise however if you have any questions during the presentation I would encourage you to use the zoom chat feature um we will have a a short session of Q&A at the end to address any of those questions that have been presented today's presentation is scheduled for 60 minutes I'm going start with a few slides to kind of set the stage before going into the demo and as I mentioned I'll leave time at the end for Q&A so we've recently published a white paper on the four key risk facing governments today um you'll see those on the screen here combating cyber threats we've been seeing those elements in the news over and over again addressing climate change securing supply chain and responsibly adopting artificial intelligence governance um and and we all have heard and read and and talked about um many of these elements and and believe it or not service now is well suited to help governments and their various agencies address all of these now I'm here to talk specifically about addressing the climate change issue and I'll touch briefly on securing Supply chains as well as a growing part of ESG initiatives is really understanding how your supply chain is is performing in this area are they monitoring ESG metrics are they making their best effort at minimizing emissions or ensuring their Workforce is safe uh as well as the communities that they are operating in um as many of you know a majority of almost any organization's emissions comes from their supply chain so tackling that is is a very important element and one that's been outlined here as a as a big risk for for governments now for years there have been multilateral agreements focused on addressing the threat of climate change globally in fact governments have been coming together annually at events like cop or the conference of parties cop 28 was held uh just last year at the end uh fall of uh 23 they're getting together to work together to mitigate this risk because it is a a global issue but governments have some unique things to take into account first of all governments both set and report on standards so they're doing research to ensure that the standards that are being set are really addressing the appropriate elements but then they they are also leaning into those stand and and Reporting against those as well governments in general are naturally more aligned with uh the UN sdgs as opposed to other voluntary Frameworks that we often see the private sector align with these take into account um a broader Focus uh and impact on the uh the impact to the people and the economy of that government's uh jurisdiction governments are held accountable as well to other major un agreements U like the Paris agreement that we'll talk a little bit more about um and and hence cop that meets every year this past year in fact marked the first time uh that cop would took into account the global stock take where all parties evaluated where each was in tracking toward their commitments that they've made and the result as we understand and has been published um in a iety of of different reference materials the Paris agreement targets are at risk so what what do we do what should be done recommendations for governments include adopting best practice processes and and a technical or a technology framework that allows them to set goals execute initiatives that it support those goals and properly identify and manage risk all the while being able to measure and report on those results and here at service now we feel that our ESG offering will help the public sector do just that and and potentially even more so that old adage that we've heard over and over again you cannot improve what you do not measure is never more true than now you need to have that data to back up the claims that you are making or to back up the ability to show that you are indeed making improvements or tracking toward those goals and commitments that you've that you've put in place and that's true whether you are a government uh a public sector element or or in Private Industry those elements all remain true now for ESG um in service now on the service now platform we're really designed to help all elements of really exec uting a a full and robust ESG strategy across aboard so that would include executing that strategy identifying it and communicating it properly it would certainly in include ESG reporting and disclosure so collecting the data necessary to show um improvements or lack of improvements lack of progress uh toward those goals that have been put in place and then preparing that data and ensuring that it is ready for disclosure that lends itself to auditability and the ability to have third-party assurers come in and and monitor this data as well so collecting everything that's necessary to ensure that the data is provable and auditable certainly Net Zero is a huge component um and those Net Zero goals have been put in place so we do have the ability to help monitor Net Zero goals and monitor your emissions whether those are scopes one two or three emissions all Scopes can be managed in the tool and we're helping identify those elements and and make that uh much easier and automated in a lot of um uh areas where where possible that we can help monitor Net Zero goals compliance and risk whether that is compliance to those un sdgs those targets that have been put in place um by the UN or um additional goals that each individual government might have set um being able to monitor those elements for compliance um as you put policies into place to um to ensure um compliance to those standards that have been set and certainly risk management um of being able to identify various risk related to climate and and certainly it could be broader than that uh but we're focused on more of the climate discussion today um uh service now also brings to the table uh some Su uh sustainable it Focus because for many organizations governments public sector included um it divisions often have a a very large impact on a a a carbon footprint so being able to monitor that in the same way that you're monitoring um any of your emissions um is something that we're bringing to the table and and much like we see in in the private sector we see this maturity journey in government and public sectors as well certainly as you look globally some governments are much farther along in that maturity Journey than than others globally so we see people drive through this maturity Journey on their way to a fully integrated um capacity of really taking in um ESG looking at all elements of the decisions that are being made with an ESG lens how is this impacting the um the climate how is it impacting the environment how indeed then will it impact the economy and and the people of these governments so we see the same um kind of trajectory where people just begin starting to collect data then they kind of align to certain Frameworks um whether those are developed by their own governments or by um multilateral uh components like the UN sdgs um they can drive more toward a governed component where they're very structured on identifying topics that are uh material uh to uh to an organization setting go goals um executing initiatives really addressing risk identifying and and um enforcing policies and and enforcing compliance to those elements then to that fully integrated where everything is um ESG processes are embedded into every decision that's made um same trajectory that we see and we feel that we can meet an organization wherever they are um we can start people with just ad hoc or we can really drive them through all the way to that integrated U capacity um that we are um really driving for toward a maturity Journey all right just one more slide to talk a little bit about what uh we can bring to the table from a Content perspective again from that maturity Journey if you are just getting started um we've got very Frameworks and even regulations um content regulatory content that is available in the tool to help you get started and understand what reporting requirements are necessary um we'll continue to build on these today we're really going to focus on the UN sdgs but we also have some voluntary Frameworks um that um folks have aligned with tcfd sasb gr and even of the regulations that are coming on board specifically here you see csrd which is coming out of the EU I I mention that we help people monitor their emissions by actually calculating emissions in the tool collecting the activity data necessary in order to um uh calculate those emissions we have over 2300 emission factors built into the to the system um you'll see those outlined here we're continuing to grow these um as necessary certainly this doesn't mean that these are the only emission factors that you can use um we can bring in other emission Factor data sets you've got the capability of customizing emission factors um whether those are supplier specific emission factors or or Market specific so a lot of flexibility there when it comes to um when it comes to those emission factors that we're bringing to the table all right let's jump into the platform itself I'm going to start on a dashboard I often like to start with the the end in mind we're speaking um primarily about climate today so that's what my focus will be on you see here that if we have data in the tool we can visualize that data in a variety of different um ways bar charts pie charts whatever the case may be all with the out-of-the-box reporting capabilities on service now as a whole I'm looking here at scope two um indirect emissions for various locations or facilities the way this demo system is set up as these happen to be facilities I might want to slice and dice the data a little bit differently maybe I want to look at it from a country basis where I can quickly change View and look at things at my emissions from South Africa from Ireland from Germany so those capabilities to slice and dice the data in the means that are necessary is something that we we bring to the table you're looking at waste information here water usage so true environmental um environmentally focused data points you can always drill into these reports and see the data directly behind them very easily so everyone knows where this data is coming from um as we looked at uh more of those environmental metrics I do want to make the point even though we're we're talking specifically about governments and their their focus or their key risk on addressing climate change there are other elements um when it comes to ESG reporting that are often uh reported against as well uh not just your environmental service now as well suit to capture all of your ESG data the social and the governance as well things like your um your donations your volunteer hours if that's something that you are monitoring and measuring safety metrics um for some uh some agencies government agencies that where safety is material um you might want to capture data on those diversity information which is um a focus around ESG um that's typically pulled over from um a human resources system so being able to automate a lot of this data collection is something that we'll focus on and talk about in just a moment um but even being able to monitor Investments um if that is uh something uh that an organization or an agency is is doing are they investing in green bonds are they investing in sustainable um investment being able to track all of that so there's very little limitation to the type of data that you're going to collect or be able to collect even more narrative or qualitative responses um when you need to um get away from just the quantitative we can manage those as well we do have an ESG workspace where all of the work can be done in one particular location where you're able to document material topics create goals create a disclosure if you need to disclose this data um whether it is a um a report um or a an alignment with a a particular framework like your un sdgs um all of that can be done here in one particular location because I just mentioned the UN sdgs I want to focus a little bit on um our content accelerator this is content that we're bringing out of the box to help organizations stay aligned or continue to be aligned with the um the Frameworks or the um upcoming uh regulations that might be necessary so here I'm going to dive into the UN sdgs you can see each of these have um uh these citations think of these as requirements where I can take a look at what Target 1.1 is for the UN sustainable development goals where we're eradicating extreme poverty for all people everywhere and you'll see that there's more than 186 different requirements aligned with the UN sdg so if I just click on a handful of these for for demo purposes you're going to see that when I click next I am bringing out of the box we service now are bringing out of the box all of what we call metric definitions all all of the the data points that need to be collected in order to show that you are aligning or measuring or or um progressing toward those targets and again whether these are un sdg targets or if they are um different regulatory or or voluntary Frameworks standards and Frameworks that have been in place you have the ability to kind of align with those and Ensure that you're collecting the appropriate data that you need to and those are things that we're bringing out of the box for organizations to give them a great starting point to collecting this data when we start thinking about the data uh there's a couple of things that I'd like to to point out in service now we can automate what we call metric definitions meaning we're going to pull data from other systems if there are Source systems that H um that hold this data whether that is um um demographic data for your work force which might come from an HR System whether it is uh electricity usage or utility data that would come from per perhaps uh directly from a utility provider um through a partner that we might have or if you're pulling data from a utility invoice all of that information can be automatically pulled into the system I'm going to look at a manual metric definition and one that everyone when you are thinking about uh climate change something that everyone is collecting electricity usage or electricity consumption utility consumption is a a a large part of collecting the data for your scope one and your scope two emissions and even your scope 3 emissions uh for some Downstream um activities but here I just want to show you the ability to collect all of this metadata of defining what it is that you are collecting as an organization this really lends itself to the auditability of this data as um all organizations are needing or wanting to have this data assured by a third party that an an assurer or an auditor can come in and see exactly what it is that you were trying to accomplish by collecting this data so you're describing what you're colle cting is this quantitative or qualitative because as I mentioned service now can manage both what unitive measure are you reporting in how often will you collect this data is there a data owner and in this instance I've said that this is going to be manually entered in so I might give instructions to that data contributor so they know exactly what they need to contribute and really importantly here I've got the ability to to define whether or not I want an approval process um an approval workflow established for this data I can categorize this data I can um show that we want to minimize this particular um data point as we move forward which is all again lending itself to that auditability in this situation I'm going to collect this electricity usage understanding all that it is that we're we're capturing here I'm going to collect it at these four offices um this could be 40 it could be 400 it makes no difference to the system um what we are saying is that we're going to collect the same information at all of these locations these will likely change over over time right offices may change they may move so this gives you that flexibility of still not having to Define everything over and over again but just defining where your capturing that I can align this data with goals that we'll set and we'll dive into that more deeply in just a few moments I can also align this data point or this metric definition with as many of those Frameworks or regulations as necessary there's a lot of overlap of this data as it's being collected or it's as it's being asked for um from those various Frameworks and and standards so we want you to collect the data once but align it to as many of those requirements as necessary again just streamlining that collection capability we even have the ability to tell the system what we expect of this data so that we um we here I can I can have a dynamic threshold meaning I'm I'm putting a percentage in place that I'm saying in this example that I don't expect the data to change more than 5% period over period And if it does um we need to be made aware of that and you'll see what that looks like in in just a moment so all of these elements are defined for the metrics that you're going to be capturing now this particular metric electricity usage is then going to be used those values that you're capturing here is going to be used in a calculated metric definition for emissions for electricity same thing that you'll see here all of those details that you're defining but most importantly here for my emission calculations I can see the formula that's being used to calculate those emissions again from an auditability standpoint being able to see the actual formula is very important so here I'm utilizing the values from electricity usage and I'm multiplying it by the appropriate emission Factor um for purchased electricity this happens to be coming from the ghg protocol um you'll see that I'm able what the system will do is automatically choose the appropriate emission factor for each of these locations and run those emissions um we could spend an hour looking at that capability so if you're interested more in learning about um the emission calculation capabilities in the tool please reach out to us so we can really spend some time to dive into that but each but each of these locations will have those emissions calculated and the system will then aggregate that up um for a a total electricity from co2e um from your location based again you'll see you can align it with goals you could have thresholds in place all of the same things that we looked at but this is leveraging that ability to calculate emissions or any kind of calculations whether that's an intensity calculation um any kind of calculation can be built here with our very robust formula Builder so that is a bit about the structure of the data that we're collecting in the tool I'm going to switch personas very quickly to um show how a data contributor might contribute this data um in the system itself so I'm changing to Sam um Sam is unfortunately assigned every data point in this demo platform that is ever deployed um in the system so you'll see and Sam because it's a demo system never does his work so you can see that Sam looks like a slacker but he's he's really not he's just overworked and underpaid as um as many in organizations are but what Sam would be able to do this looks very similar to a spreadsheet Sam is used to contributing data to spreadsheets that's how we did things for years in sustainability and in uh in reporting of this nature so this looks very familiar to him he will see exactly what his instructions are what he's supposed to be contributing he can see where exactly he's contributing this data for um he can even see a start and end date as to where this collection process um will begin he can see his last period value as well and here where that becomes important I mentioned a moment ago those thresholds that we can put in place I said in this platform we had said that the data wouldn't vary more than 5% period over period when I put in my data it is a 40% variance so you see here now a red flag is raised and we have a mandatory field for Sam here to explain why this data may be out of range maybe there is a huge heat wve maybe there was a massive uh storm where um uh things were impacted and um and electricity was used more than more than it had been so any kind of information um Sam can contribute and that really eliminates that email jockeying back and forth as you're collecting data of hey this data doesn't look right to us what happened here so we can force that information to be shared during the collection process Sam can attach documentation here any kind of evidence you'll see here an electricity invoice he could see trends of the data but most importantly here Sam or anyone that has the right permissions can see exactly what's happened to this data point as it's in the system this is what we're seeing we're seeing thirdparty assurers coming in and saying this data point doesn't look right to us who's touch it has anyone changed it what's been the chain of custody and you will see all of that here and documented directly on the record itself certainly service now has a full and robust um um audit trail behind the scenes but for an auditor to be able to see that directly on the record is really valuable so Sam will contribute his data this had an approval process ass aligned with it so I'm going to switch personas again to Oliver Oliver is more of a data administrator he is kind of monitoring everything as it comes in so he can see that electricity usage has been sent in for whatever criteria Oliver has to approve this data he can come in and look to see if there's been any breaches there's been a variance here he can see if there was an attachment of evidence he could see if Sam left him any any comments or anything that he needs to know about it he can decide whether or not he's going to approve or reject this data if he rejects it he has to tell the data contributor exactly why he's rejecting this data so that when it goes back to the contributor they know exactly what they need to do they can resubmit that data fix it resubmit it for approval and again all of that is tracked on that activity record really streamlining The Collection process not to mention that um from a streamlining perspective the system takes over those data tasks that are sent out to people like Sam and even people like Oliver that has a task to approve some data the system will take that over reminding people making sure that everyone's aware if a deadline is coming up whatever the case may be so that really helps streamline that collection process uh Oliver also as I mentioned has perview or has visibility into all of the data that's coming in so he can leverage this dashboard that you're seeing here where he can monitor how things are coming into the system um how they are uh summing up he can see each of these widgets what's overdue what's due in the next uh seven days as he clicks on each of these you'll see the reports below or the list below change so that he can go directly to those records and see everything that he might need to see such as where's a where might be a bottleneck that we're seeing here in the system he can start looking at information in categories in in groupings if you will what's all of my environmental data what's my financial data he could even start looking at information from his suppliers now I mentioned earlier another risk that was identified for governments or public sector is securing the supply chain ESG data and collecting data is just one part of that and we can help leverage that capability um by utilizing third-party risk management capabilities in the service now platform where we can send out assessments to your supply chain we just um created here a very simple ESG assessment or a questionnaire that can go out where you can really ask any kind of information of your supply chain whether that is specific information related to data that you might need for your own scope 3 reporting which we're going to look at um more deeply in just a moment um or whether it is more around understanding how they are acting what their sustainability um Drive is in their organization whether they have um um related policies that you might want to understand and they could attach those policies here um do they have um sustainability standards when it comes to their product do they utilize or have a supplier specific cradle tog grave emission factor that you as the organization might leverage in order to do your scope three reporting so any data that can be collected here in a questionnaire um you can collect and then utilize ize that in your own reporting the second way that this is utilized and again we're seeing this greatly when it comes to securing your supply chain and understanding the risk around your supply chain is each of these questions that you identify or that you create can have scores or waiting around them um and if they are as they begin to answer those questions you can develop a risk score for your supply chain and be able to evaluate those suppliers even so much so that if they answer a question in the negative that you really need them to be answering in the positive an issue can automatically be created now these questionnaires are answered in a Vendor Portal so it's outside of your ESG tool um but it's a great way to collaborate with your supply chain and make sure that any issues that are developed you can track through to completion even assigning actions or tasks all of those elements are associated here really key element in your securing your supply chain which again was that third risk that was identified for uh governments and and public sector so this is something that we can help with as well now as we talked about collecting data from your suppliers that might be used in your own reporting that really comes into play when we focus or talk about scope 3 reporting so here you see a scope 3 dashboard where you might be collecting data around scope 3 um emissions whether those and we we've focused mainly on supplier category here or spend category but all of this information can be collected and evaluated again I mentioned earlier scope 3 reporting is a huge component when it comes to emission reductions a majority of an organizations's across the board whether those are private sector or public sector a majority of their scope three U I'm sorry of their emissions themselves are aligned or in scope three so coming from outside of their organization that they don't have a lot of control over and that's a key component here you can see here that we can look at supplier category which we're looking at here um computers that might be um computer suppliers or um server suppliers we can even look at spend category so there's a a variety of different ways that we can slice and dice this data um your emissions here by various categories like capital goods or purchase goods and services so all of this data again much of it coming from your supply chain to actually um utilize data from them for your emission calculations we even see organizations beginning to track whether or not their supply chain has set science-based targets or if they're reporting to the CDP it's a a big part of a a sustainable supply chain initiative that we're seeing across organizations here so this is something that we are bringing to the table as well to help with all of your emission calculations and speaking of supplier categories I mentioned earlier our ability to really focus on sustainable it or it carbon footprint which you'll see here with our sustainable it dashboard where we've got the ability to automate the collection of emission information from your Hardware assets you can see here we can map that on a map um you define uh what performance is good or bad or um or Troublesome worrisome U maybe a an Amber view that you might see here you can click in and see data from each of these areas that you might be focused on uh you have the ability to look at both CO2 um equivalent or um and and energy consumption from your Hardware assets with the thinking being one once you begin monitoring and be and including um energy consumption uh qualifications within your procurement or your Hardware life cycle um you'll begin to start make being able to make decisions to minimize uh that electricity consumption maybe retiring older assets that aren't as energy efficient you can start looking at energy consumption by your model categories so that you can start seeing information around um around that data um you can even see emission information if you own your own data centers um this is something that we can track as well but before I leave this page I I want to point out that an E-Waste initiative is things that we are often seeing it organizations uh take under take uh uh take responsibility for how much are they sending um e-w to landfill how much might they be donating um as part of uh their donations to the communities that they work in what's being reused or recycled um and how are we eliminating or disposing of these elements so those are things that we can help it organizations track as well as information from um organizationally owned data centers where I can start looking at what are my um data centers that are um consuming more energy or having a better Energy Mix energy from wind energy from nuclear sources um how might we M start making decisions on uh the energy that we're utilizing to be able to operate these data centers so a lot of information that we're bringing to the table there Focus specifically on it so if that again if that's something that is of interest to your organization please make sure that you reach out so that we can dive more deeply into that I want to talk a few minutes about um accelerating or or setting goals and I'm going to focus on this accelerate decarbonization as we as we have focused on um that climate risk that we're seeing governments across the globe really starting to tackle and and face goals is a huge setting goals and monitoring your progress toward goals is a huge component of um of an ESG of ESG initiatives everywhere so being able to set goals and even you'll see this one as an accelerate decarbonization it's a it's a high arching overarching goal so we might want to break those goals down into various targets so that would help us stay on track right of maintaining carbon neutral operations starting in 22 sourcing renewable energy beginning um in 24 I can see here which entities um or which parts of my organization are are participating in this goal which allows you to have more Regional goals should you choose to I can see what data points or what metrics are being used to monitor the progress of this particular goal most importantly here or maybe not not most but very importantly here um and it's something that we're seeing many of our organizations who are really progressing along that maturity journey is being able to tie any programs or projects or initiatives that you might put in place to drive progress toward this goal so this is what we're trying to do this is how we're going to do it and service now brings to the table that capability to Monitor and to do true project management for any of your say uh ESG related initiatives or truly any initiative any program allowing you to evaluate various projects thinking of things like your um how long will these projects take What's the total planned cost for this project what's not only my financial Roi on this project but what might might my non-financial Roi be what might my emission reduction be if I replace all of my truck Fleet with EV trucks or I replace all of the lighting in my facilities with LED bulbs um so these are the kinds of initiatives or programs that we're seeing organizations execute in order to get to those goals that they have reached and this is something that we can help with help you prioritize those and help you to explain to your organization or external to your organization how is it that you're going to get there what are the projects and when will you see progress on those and as you continue to collect data in the tool in the system you might look back and and realize that your employee ride share project that you you were completing you were expecting for an example a 10% reduction or let's say a 5% reduction in your emissions as you continue to collect data you may realize that you only are seeing about a 2% reduction what do you need to do from here do you need to expand the scope of this project do you need to go back and look for a different project um that's going to make up that difference so all of that capability is here within service now and again having that ability to tie that back to the goals that you've put in place so you can truly understand how you're going to reach those goals and what you're putting in place to ensure that you reach those goals that's something that um I think many organizations are starting to do but being able to tie it in in one particular platform is a is a is a great way to be ble to visualize that you'll also see here that we bring to the table the ability to to focus on risk and compliance this data is now being uh looked at just like n just like financial data has been viewed for years where you want to put control Frameworks into place to ensure that this data is being collected um in a valid way um attestations might need to be done against this you might have policies that you've put in place that you want to make sure that you're maintaining compliance with and as you're doing control testing issues might come into play so that you want to be able to Monitor and manage these issues all of this can come together in one location in one view here with our 360 degree view where I can see all of the things tied together in one location what metric definitions am I capturing to visualize or to to monitor this data what are the values of those uh data data uh points that we're capturing what targets do I have in place what control objectives um am I monitoring here and and what control compliance do I have in place are there policies related to this all of this can be seen in our 360 Dee view that really brings everything together from an ESG standpoint um and we're really excited for our organizations to to take advantage of that two more things that I'll touch on before we um focus on I see a couple of questions that have come up uh so before we move to our Q&A um we do have the ability to monitor material topics and align those material topics we can visualize them here on a heat map of what's important to an organization um but we also have that ability to align the data with various goals that we have put in place um we can associate risk assessments that we'll I'll talk about um in just a moment um what goals are focused on this material topic of climate and energy and again risk assessing um those elements uh are becoming really important as climate risk H is involved in a lot of the regul and the Frameworks where organizations including um public sector organizations are being asked to really focus on climate risk and opportunity um we do have the ability to um uh issue or to um conduct risk assessments climate risk assessments what you are looking at here all of the risk statements that come from tcfd or the task force on climate related Financial disclosures where they have established the framework of U suggestions on what you should be focused on Rising mean temperatures um uh increased cost of raw material increased severity of extreme weather so those are the elements that are climate related that um uh many organizations are wanting to do risk assessments on and we can manage those here in service now as well I know I'm hitting some highlevel elements as we go through um uh you think an hour is a long time and often it's it's not near enough so um the last thing that I want to point out of what service now can bring to the table from an ESG perspective is that ability to create a disclosure I mentioned disclosing this data for us means that if you're disclosing the data in any way whether that is creating an ESG report like you're seeing here this is service now as an example of uh part of their ESG report or whether you're um aligning to a framework like un sdgs and you want to show how you are aligning to those with a disclosure we can support that leveraging our Office 365 integration where we can pull data directly from the ESG management module in service now and pull it directly into any templated um uh Word document and I'm going to open one here for you to see um where we can truly pull data directly in from your system that you've been collecting data in this gives you two benefits um it gives you a straight line of sight to the data that you are using in a report to where it came from so here and and you can see see I can I can um import or link data points directly I can link tables I can link charts this happens to be a table that I've brought in I can open that link and it will take you directly to the data in the system again it takes a moment for this to um um uh to surface here but you can see that chart that was built out I can even dive in and get directly to the records that are utilized to make up this chart so straight line of sight from the data that's being used as you collaborate within your organization to create these types of reports we know that these reports um are not at all done in a vacuum they're done collaboratively so the ability to have everyone comfortable with the data that's being pulled in we can even um leverage again like qualitative um data um like certain narrative responses we can bring those in this also allows us as data is being um collected and continued to be collected this becomes a very good template that next year if you want to disclose this data these links can be managed and they can be refreshed remember you've collected the data in this tool you've had validation you've assured it when it is marked as complete it could then be ready to be utilized in any kind of report in a Word document now this data or this document can be stored directly here in service now or we do have an integration with one drive so it can be um stored there on one drive and synced with the system the other thing that it allows us to do is it automatically pulls out every data point that you have used Us in that particular report um as again since it is tied to the system if any of this data changes um by the one role that might have permission to change the data that is flagged here the data owners are made aware that there has been a change in this data so that you as an organization can come evaluate that change understand whether that needs to be restated next year whatever the case may be so you have a clear documentation of all of the data that's been disclosed in each record or in each document or disclosure that you've created and you see the approvals that you have here this gives you a nice Archive of all of the disclosures that you have um published uh that you have created and again that link to all of the data directly back to the system itself all right so just to wrap things up what can we bring to the table whether you're an organization who's beginning to report to the newly established ESG regulations um in um in csrd or in the EU or in the the SEC in the US or if you're a public sector agency who's collecting data on behalf of your own government's commitments service now's ESG solution can assist G was streamlining that tedious data collection process in order to provide audit ready data for any type of disclosure and we can help you create that disclosure itself what we would call that last mile reporting the solution is designed to truly augment your resources saving time and effort and therefore saving money as you're collecting this data um that is becoming more and more important um from a government standpoint of of making sure that they reach their commitments or that you reach your commitments that you have um uh committed to across uh the across globally to make sure that you are collecting the data that you need to ensure that you are driving in the right direction I do see a couple of questions here that have come out um someone's asked about new Frameworks new regul ation um how will those be made available those are we we will continue to certainly monitor the landscape um and as things that we have in the library today if those update we will update and make those available in our content accelerator which is a store app in uh in service now organizations themselves you will Define and decide when you want to implement those like when you want to bring those in and we would not force those down to you um those are just made available to you so that you can make those decisions yourself okay um one other question here let's see uh it's very similar with your emission factors how are those updated and and push down to organizations and again those will be part of the content acceler as well anytime that there are changes we will make them available to you but each organization particularly when it comes to emission factors you need to decide when you want to implement those new emission factors emission factors have a a Tim stamp if you will within the service now platform a start date and an end date um as you bring in the updated emission factors you will indate the old ones um uh nothing is recalculated calculated based on new emission factors it's only calculated uh you new emission factors are used from the start date going forward never um recalculated which I know has been an issue um with some tools in the past so uh that's something that we have mitigated and and uh by utilizing the content accelerator and giving that information to you so that you all can make your own decisions okay I think those are all the questions that I have seen so this is going to wrap up our presentation if you'd like more information on this product or our other risk offerings you can use these links um that you see here to contact us or to join the service now risk Community also uh feel free to scan these QR codes that first one takes you to videos available on our YouTube playlist that second QR code allows you to register for upcoming Comm Community webinars like this one um thank you so much for your time today I truly appreciate it and look forward to a hearing from you all if you would like more information thanks so much