The ServiceNow platform offers solutions for complex business problems, but finding skilled consultants and developers remains a challenge.ServiceNow’s RiseUp program aims to address this by providing training and certifications. However, relying solely on citizen developers may not fully meet the needs of complex business problems. The LCNC development paradigm also has limitations. Leveraging available skilled developers who are unfamiliar with ServiceNow makes sense. However, asking them to re-skill might pose challenges to innovation and adoption. It’s essential to strike a balance between utilizing their expertise and ensuring they can adapt effectively to the platform’s proprietary dev tools. Although it’s not officially encouraged or supported, leveraging your skilled developers to create solutions based on their existing UI framework expertise could indeed address resource constraints, adoption challenges, and it is likely to accelerate innovation.

As a proof of concept, I have a demonstration of using React to provide a solution that would be challenging to achieve using the platform’s built-in development tools: https://youtu.be/X2Rom%5Fww7hc

Do you believe that using UI frameworks constitute a technical debt that should be discouraged? What are the risks associated with using popular UI frameworks instead of SeviceNow-supported dev tools?

-The views expressed here are my personal thoughts