When is ServiceNow Employee Center right for you?
So I think any time you're working with ServiceNow, you constantly hear crawl, walk, run, right? Everything is this methodology where you start slow and you build into things. And so, you really do need to talk to the other areas that are utilizing ServiceNow within your organization and determine, “Are we going to move into EC or EC Pro? One or the other because there is a little bit more of an advanced option there. Are we going to move into this together? Are we going to do it with just HR? Are we going to do it with just IT and then bring other people along later?” You really need to think about that. But the other thing that I think is the most critically important is you need to talk to your employee population. You need to understand what their pain points are. You need to understand their user experience. Understand what good looks like to them. That's going to help set you up for that future success. If an employee, if most of your employees are saying, “I know when I have a question, I need to go to this organization,” then great. But if employees are sitting there, scratching their heads going, “You know what? All I know is I have a question, and I don't know where it needs to go,” then that might make a really good point for having this consolidated employee center portal where everybody is in there together, and the system can help delineate where that question really needs to go based on what the system is hearing from that employee.
https://www.youtube.com/watch?v=SOs3NtOC0_I