There's a traditional view of white-glove service and the traditional view is, really, “I have a problem. I need to call a human directly, and that human needs to escort me through the entire process and hold my hand every step of the way.” And that definition is still fitting in some circumstances for sure. But for the basic needs of an employee, like, “How do I read my paycheck?” “How do I download a new piece of software to my PC?” “How do I put money on my lunch card in the cafeteria?” Those really basic, simple things. This can really cut through all of that muck and mire that an employee often has to go through, and it gives them a new definition of white-glove service, which is, “I have the answer at my fingertips and I don't need to wait on a human to pick that up and then come back to me with the response.” “I can get the answer in the next 5 minutes and I can go on about my day.”