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ServiceNow Employee Center vs. Employee Center Pro

Import · Jun 24, 2024 · video

The main difference to me is the analytics that you get out of it. For organizations that are new on their technology journey, or maybe they haven't gotten into advanced analytics yet, Employee Center is a great place to start, and there's no harm in starting there. I think hearkening back for a moment to what Sean, you were asking about the Intranet piece, this is where I really find the beauty of employee center is that now I have click views, I can see who's reading what knowledge articles. Then, I can see who read what knowledge article and then had an additional follow up question. So, it starts to give me all of these incredible analytics just out of box with baseline Employee Center. But if you're an organization that's more advanced in your technology journey, or you have a people analytics team, not all organizations have that luxury quite yet, but it's starting to become a much larger part of an HR organization these days. If you do have those deeper analytic resources within your organization, then EC Pro might really be the place where you want to go because it has this robust set of out-of-box reporting that is way deeper than any analytics we've seen previously from ServiceNow.

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