ServiceNow meets Microsoft Teams to boost collaboration
ServiceNow has certainly made a lot of advancement in the space of Microsoft Office product suite. So right now they've really opened the door to having a full blown Microsoft Teams integration. So if you are an organization who have adopted not only Microsoft and their suite of products, but also ServiceNow Employee Center, you're using Live Chat, maybe you're using Virtual Agent, you've got your knowledge base, you've got all of your features in there. Now you can actually pull your ServiceNow portal into Microsoft Teams and your employees who are used to using the Teams chat for everything that they do day in and day out, they can you now utilize that Team's chat to do either their live chat or Virtual Agent chat within ServiceNow. So it's really just creating that hub where your employees, it's the proverbial water cooler right? Now instead of having the physical one because of this virtual world that we're in, they've got this proverbial or virtual water cooler where they can gather, they can get their information, and it's all housed in the same application that they're already using day in and day out, much more simplified and easy to get to.
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