By building a citizen developer program, you scale digital transformation for your entire business by bringing in end users from across your business to create new apps. These end users have frontline knowledge of their individual business units and can identify potential process improvements, increasing business innovation. Citizen development also helps you to reduce app development costs and accelerate app production.

The Impact Citizen Developer Program Design Accelerator helps you set up your citizen development program. The Accelerator includes workshops that help you assess and create a prioritized list of candidates for citizen development, determine the training and support they need, and establish effective technical governance for your citizen developer program.

Who should consider using this Accelerator?

This Accelerator is designed for ServiceNow customers who already have experience developing ServiceNow apps in their IT team and now want to launch a citizen developer program. Before using this Accelerator, it is highly recommended that you:

• Have already established technical governance processes for the ServiceNow platform. If you need help setting up technical governance, consider requesting the Impact Technical Governance Accelerator.
• Are familiar with ServiceNow App Engine, the ServiceNow low-code/no-code development environment. If you’re not familiar with App Engine, the Impact Jumpstart Your App Engine Accelerator provides a good introduction.

Why choose this Accelerator?

This Accelerator provides comprehensive guidance on setting up your citizen developer program, including:

• Developing your vision, plan, and focus by assessing your existing demand pipeline to develop a prioritized list of citizen developer candidates.
• Enabling and empowering citizen development by identifying required training and support processes.
• Establishing guardrails based on your existing operational and technical governance processes to allow citizen developers to develop safely on your ServiceNow platform.

How does the Accelerator work?

The Accelerator includes the following:

• Kickoff meeting. ServiceNow experts will meet with you and your team to explain the Accelerator process and deliverables in more detail and gather required information for the Accelerator.
• Workshop #1 — Vision, Plan, and Focus. Your Impact Squad works with you to assess your existing demand pipeline and develop a prioritized list of citizen development candidates. You’ll get a prioritized candidate last along with potential use cases, as well as the value proposition, marketing, and awareness messaging, a recruitment plan for internal system developers, and an initial implementation timeline.
• Workshop #2 — Enablement and Empowerment. Based on the prioritized candidate list, ServiceNow will work with you to determine required training, show you how to organize a citizen development community, identify the initial support process for your program, and discuss how to do demand intake screening. You will get a training curriculum, a support model with responsibilities, and a suggested demand intake process.
• Workshop #3 — Establishing Guardrails. ServiceNow will assess your existing operational technical and governance processes to identify any adjustments needed to support the citizen development program. Topics covered include instance architecture, design considerations and standards, developer security model, app lifecycle model, testing standards, and app review standards. You’ll also get pointers to additional useful resources.

Get started today

By establishing a citizen developer program, you scale innovation across your entire business by bringing in frontline employees to develop low-code/no-code apps. These citizen developers have the intimate knowledge they need to identify process improvements in their departments, and citizen development also helps you to develop more applications at a lower cost. The Impact Citizen Developer Program Design Accelerator gives you personalized guidance on how to set up a successful citizen developer program based on ServiceNow leading practices.

Additional resources

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