[Music] tell me your name and the company you're with my name is Edward holder and I'm with HB now you're with HB tell me your relationship to Glide fast they have implemented um irm for us and now they're going to implement s So currently HB is using irm and sir are there any other parts of the platform that HB is using yes we got itm itom and that's it so it sounds like you were with another partner that implemented itm and itom and then you went to Glide fast for these other two modules I'm curious from your point of view on the customer side of things why did you choose Glide fast we saw the expertise in the ecosystem and and you cannot argue with all the awards that's curiosity from our side yeah and once we talked to them it was a no-brainer right so I'm basically understanding that you said it was the expertise that pulled you in how was that expertise demonstrated to you and how was that kind of socialized within your organization to say hey those those guys are the ones a lot of trust um a lot of the expertise rolled into training and everybody was very knowledge and understanding of how to train and that's a big piece of HB because we have so many moving Parts in the company and if you don't know how to use the platform then they're not going to use it I like about what you said about the training piece you can often get the shiny new thing but if it just sits in the Shelf as shelfware and the folks don't want to use it because maybe they're happy with the Legacy system then it's just kind of maybe not the best investment but I heard you mention training talk to me a little bit more about that and what that has meant for HB coming from Glide fast you obviously we won't hit the ground running on we get our MVP out yeah and so that last two weeks is crucial because we're not the stakeholders it's always the business of some sort and that was the big divider from our last implementation was the training was was on point understandable and I have so many CI initiatives today because they've embraced it faster um the summer was the first piece with glide fast and since then I've had way too much work cuz they're excited about the tool yeah now we're at knowledge 24 in Las Vegas Nevada there are a lot of customers in this building and there also are a lot of Partners in this building tell me what might customers or why should customers from your view as a customer choose Glide fast as their trusted adviser so it's a definitely a community um our relations today is still strong uh if we need to ask questions after the fact no worries there's no barriers put up and it really makes it a friendly ecosystem and you know service now small getting big with AI yeah but I would say if you want that longterm commitment and really that binding friendship with two companies glad fast is the way to go that's awesome you know listening to you it made me reflect on something else you said that you kind of alluded to the first implementation partner you had with itm itom without getting too much into the details of that or with certainly without naming names I'm curious when you compare the two what are some of the things that kind of stand out for you when you compare those two organizations uh one of them is offshore and um most of the stuff that was contracted on the US side was unorganized whereas Glide Fass you can tell that this is their business model this is their expertise with surface now tool and everyone is trained up to day one take off there's no long discovery meetings it was from day one we took off that's awesome okay day one glast was able to hit the ground running there wasn't a lot of downtime and trying to and getting basically what you purchased you want to hit the ground running and you want to get make sure that you're getting the bang for your buck Edward holder final question what is your superpower relationships with uh our partners and our company I know that there's a business Acumen but there's also layman's terms so I see when people don't understand or it's a little too much and then I'm like let me take that back and let me translate it so that you come out of the meeting whatever happy that you're you actually attended because a lot of people walk off and they realize I don't know what's going on and you heard it right here I'm Klee Alexander we're at knowledge 24 I am here with Edward the great relation ship Builder holder let's go [Music]