we've added a lot of AI features in the platform over the past few years and in this episode we've got all the developer Advocates to share their thoughts on generative AI welcome to breakpoint the service now developer [Music] podcast hello service now Edmonds Builders developers and of course all of the Curious individuals that always say with the utmost love and respect welcome to or welcome back to breakpoint the service now developer podcast where we bring you the latest tools tips and tradecraft to accelerate your career my name is CH tamasi senior developer Advocate and I am joined by the one and only the Posh programmer the future host of breakpoint current co-host I'm not sure I'm running out of things as I get near the end senior developer Advocate Lauren McManaman how are you today Lauren dang really dropping the the next title up there up the front I'm good Chuck it's nice to talk with you again and we also have brov bot how are you today panov all good sh it's good to be back on the show again you stay up late for this one we're trying to do this early us time so we're not too late on the India time really appreciate you being here and finally but not last wait no how's IO last but not least that's it Earl du hi thanks for having me as we go on we remember we're going to get in trouble for music licensing right H it's derivative is this the last episode Chuck I'm I can't remember got got a couple more for but it will be the last one with all four of us it will be the last that's kind of a moment yeah oh please have me back as a guest at some point that's true it's a it's a part it's our last official uh developer Advocate party podcast yeah and let me know where can send all this podcasting crap that ain't happening we agreed that we were going to talk about generative Ai and originally we were going to talk about zanadoo specifically and we went no there's a broader topic out here and everybody's leaning into generative AI so let's jump into it with Earl yeah so it was interesting because when we were all talking about zanadoo this is when we this is the kind of episode where you hear all four of the developer Advocates joining together to talk about the new major release one of the things that we realized is that we allog together haven't really jumped in and talked about the AI landscape as a group because all of our listeners all the people on our YouTube channel all the people that are listening to us throughout LinkedIn and everywhere that we have presence we are common voice that they're used to hearing but we haven't really talked too much about Ai and we haven't talked about how service now is leaning into it and we haven't really talked about how the general everything is starting to lean into AI if you're not if you're a company and you're not talking about AI you're going to fall behind and that's not a bad thing in my opinion so I wanted us to talk about it and at least get our perspectives on it um especially when a few of our uh people around us were telling us like hey you haven't talked about AI stuff yet and I thought that would be a good thing but it's a big topic so there's a lot to talk about so I think this episode's going to be a good one where can actually be honest transparent about our thoughts about it and talk about excitement but also worry and barriers and what's coming and all that together uh but I know before we start getting into the nitty-gritty about service now and AI or generative AI like I just wanted to hear more about what our team is doing utilizing AI whether it be generative AI or AI General and whether it be within service now or outside of service now or in work or out of work just like I know personally it has affected my day-to-day work uh a lot but that's also because I've leaned into it so I'm kind of interested to hear Chuck Lauren and PR of what have you been doing with AI uh just with anything that you've been doing in your life uh so I let me ask Lauren what what have you been up to with AI in this past year when it started exploding well I think that I I I just started getting my toes into AI I would say like right around knowledge starting um and I more or less have used it for uh help with like artistic Pursuits which you could argue is probably one of the more controversial like like types of AI um but like for example like for knowledge we have to be very very very very careful about what types of images we use in the production of labs in the production of material and so they give us some boilerplate images that you know they don't inspire or anyone they're just kind of like smiling people working at a working a computer stepping off a exactly so you know for uh I I use a lot of generative AI to help create some fun imagery to amplify corporate material right um I use mid Journey preferably for that Pursuit um just to also make sure that I am not stepping on any copyright issues and if if anything too I've used it as a source of inir inspiration for creating original artwork as well kind of as a means to like generate a bunch of ideas and seeing what I like about them and seeing what I don't so uh it's like I said it's definitely a landscape that requires a lot of thought and like you're like okay what is the appropriate use of this you know it's amplifying corporate material that's one thing like what can it really I it's a question I think about a lot recently though the most helpful by far that I have found with AI is editing people out of photos I just came from an Iceland trip where there are hundreds of people in the background of photos so you know beforehand uh without uh photoshop's generative AI or content aware filling features I would have to literally do that all by hand each single person like when I went to Egypt I think I spent six hours on one photo alone editing out people because it was at the Sphinx There Was You Know thousands of people there and so having that done versus you know hours versus minutes maybe seconds mostly uh has been a tremendous tremendous help so I would say that in the realm of corporate art and photography that is the main use of AI for me Earl Lauren Thanos McManaman that's what we're gonna call you just going around deleting people literally snap and all half of your photos unpopulated yeah what about you PR off what have you been up to using AI yeah absolutely I can share like by using AI like I face I got success with some tools and there was some tools that were not at all helpful it was like I'll share my story like with Chad GPT this is something my daily Drive I use it for writing I use it to sort data or generate ideas or exploring different use case and maybe you might have seen me doing some of the shs on YouTube so some of them I got the ideas from Chad G but as Laur mentioned she utilized mid Journey right and I also tried to utilize mid Journey but my experience was not that great because it's not mid Journey's SP it was like my personal thing I was not able to generate proper PR so it taught me some lesson like while working with AI tools like it's it's not like a switch that you can just turn on and it you can get all the positive benefits it's like something you have to learn you have to put some efforts to get an idea about it so and other than that like I have an s23 ultra so I do the same thing L and like removing people out of it every time so these my these are my tools what about you Chuck like what tools you utilize uh same kind of thing I had an s22 ultra did the lot of the image removal or the the object removal now I've got a 24 Ultra long story behind that won't get into it now but that's that's one I'm going to back up a little bit because before the whole gen AI explosion uh I was using AI in the form of machine learning quite extensively to put names with faces on Google photos so that when I need to find an image of Michael Lombardo I have all the images of Michael Lombardo because I've already tagged him and and it's very good at that I mean even to the point where somebody could practically be facing away from the camera like that's that's Chuck's ear he's in the picture like wow you know the back of my head better than I know the back of my head so machine learning from that standpoint I am also starting to use it more in the podcasting realm for getting transcripts tra changing the transcripts into summaries whether it's for social media or some other purpose even generating some artwork like Lauren said I I tend to be a little lower caliber go to canva and try my luck with prompts and for whatever reason they can't figure out what earbud are it always puts headphones on people it's like no this person's wearing earbuds no you get headphones so it's not perfect and you still end up with you know six fingered people which is always fun in some cases I want them to look like they are artificially generated um but we can use that as a quick prototyping tool so we can hand it off to an artist to do the work that we want and go this is what we want but change the headphones to earbuds and give them the right number of fingers and we're good so that's that's where I'm using it today and what about our team resident expert in AI the leader of the July campaign I I wouldn't um necessarily say expert because how can we be an expert with everything changing so rapidly at this point but um I guess I would be the team Enthusiast about uh all things AI so oh goodness the amount of things I could talk about how I've been utilizing generative AI just even generative AI if after AI all the old AI like machine learning and um neural networks and all that kind of stuff that has already made our lives easier that's already integrated in our phones but generative AI stuff holy moly if I had to name all the licenses that I've had to play with so far I'll I'll do it uh I I I'm pulling up my list I had I've had a license for copy AI Jasper AI type face mid Journey chat GPT open AI API descript Cloud uh Gemini and I think there's a couple more that I don't have on this list yet but I've I've been jumping around the generative AI landscape to see what's capable and see what would make my life easier even in my day-to-day job not even having to do with anything service now so the things that I've run D and campaigns uh in complete supplement with AI so I'd be running an adventure and then the moment these ask me a question that I have no answer to I just say give me a list of these things so I can pull out of and it it brings it up it's like having a personal assistant basically yes uh run things for me while I run a campaign for Dungeons and Dragons I've also done AI art um which has been very interesting for me because I was also a very veteran Photoshop user before all this stuff came out so I was removing people from photos for my friends way before generative AI came on board even with content aware that doesn't do the job perfectly so I learned how to actually mask people out and properly and all that kind of stuff but with of AI art I was able to create an entire children's book for my kids using art just for them and uh a personal little book that has service now terminology it's an ABC's book but it has cute little art that I would have never been able to produce by myself in a reasonable amount of time uh what else like I help my family construct all of our emails that go out to our friends and family using using it whenever we need an email template for anything a birthday invite or we want to ask questions about how people are doing we I use a I use chat GPT to come up with a template for us um one thing I utilize that people I think could start realizing some of the beneficial use of it is uh we don't have analytics for everything out there like there's no easy way to go and jump into a YouTube playlist and see how many views are on there like how many views come out from the videos that are on a playlist what I do I actually just go into the playlist copy the entire screen and throw it into a generative AI prompt and just say tell me how many views do you see on this page and then that's how I get my stats for some of our updates and stuff like that but um quick calculations like that uh enhancing my Excel workbooks uh I've also played with voice replacement so uh I I showed this to Chuck at one point but you can take your entire podcast and if you said a couple of words incorrectly you can actually just tell some Services hey I should have said these two words and then it replicates your voice entirely to say those other replacement words yeah you don't even know if we're doing this podcast we could have written this out days ago yeah this is this entire podcast is being read out by text by the way we're all fake no this is real this is all real real count my fingers yep there's 10 of them there okay we're good yeah and the and one of the things that I've been doing more and more is training a prompt to understand my voice and replicate my voice and then so I can start rapidly repurposing content like YouTube live streams into blogs and I'm actually pretty good about telling people like hey this was AI generated just FYI if it wasn't you would not have this blog at all so be thankful that it's there but yeah it's been saving me a lot of time but I've been jumping around so much different things that makes my life so much easier I I literally will jump into chat gbt to um do SE certain research on the Fly and everyone's always in these on in our meetings throughout the day and they're like wow Earl that was really informed answer I was like thanks [Laughter] that was me typing into it's basically like glorified glorified Googling at this point but just much faster but yeah so day-to-day stuff has been really fun to see how it has enhanced my day I like the way you put that as a personal assistant I think uh yeah Cory CJ Wesley said the same thing and I I truly found that helpful when I was putting together U my retirement letter for our executive team I had already jotted down a number of ideas things that I wanted to touch on but I needed it framed in in that context of I'm sending this to a bunch of Executives so I used chat GPT to give me the basic framework it it was my digital assistant and it hit a couple of things that I wouldn't have thought of that's good and that's not quite in my voice but and I want to make sure I mention this but it gave me a better starting point than just a blank Word document and some ideas that I've been gathering for the last eight months it's one of my favorite things to say to a prompt gen AI like chat GPT is hey I already have all my agenda written I have my itinerary or I have all my notes Y and I I past my notes into the service and I say what am I missing that is one of my favorite prompts to give to generative AI That's a good one and um speaking of prompts Lauren mentioned it earlier and I do want to plug this because it's something that could very much benefit all of us listening to this all of us in the service now Community anybody that is interested in how to improve their day-to-day is that we launched a prompt library for generative ai go to devlink dosn prompt library and you'll see it's just a library of all those kind of prompts that will make uh us as service now users make our lives easier we have prompts from some people that are just talking about building agendas around a certain topic we have promps for people to prepare for interview questions for surrounding a particular service now product uh and then also my silly DND feature uh prompt is also in there but it's a lot of cool prompts that people are submitting saying like hey this has helped me in my day-to-day and we made it easy for you to use you can just go in find a good one and press the copy button and then go ahead and go straight into chat GPT uh even if you don't own a license you can do it for free and then paste it and see what it shows up for you and then you can start seeing oh wow this actually would have made this task in my past easier or this upcoming thing will be easier because I have this prompt so it's about just trying and seeing the use cases that will make your life easier okay let's turn this back towards the community then since there are audience and I'm going to do this in reverse order starting with you Earl what do you think it means for the community that service now is positioning itself more and more in the AI sphere it's such a good question because we all know that our branding and our marketing messaging has shifted uh if you have seen anything by adri Ela in the past year it's we're showing that we're becoming an AI company as much as a platform company as as much as a software Enterprise company um or maybe even more so we're not sure the direction uh fully but we are leaning very hard into Ai and we just had service now ai day yesterday but the day before this recording and one of the main topics was well are we good is it good that we're jumping ahead of the game and making sure we're on the AI ball game before anybody else uh and what about the companies that aren't and I kind of mentioned it earlier but my thought of how this affects the community is that the same sentiment for any company that is in the in business or Enterprise that is into doing AI right now is that when we get into one or two or three years into the future that it'll be too late if you didn't get into it now the the time it took for Humanity to learn how to make the wheel then like how to uh launch a rocket into space and build the first personal computer and then all of our iPhones and then generative AI like the gap between these techn technological advances are shortening dramatically every time we have this Leap Forward and generative AI is one of those leap forwards in my opinion and the gap between now and the next thing is going to be even smaller and so if we're not jumping onto generative AI now which is the thing that will probably enable us to jump forward so fast again uh it's going to be too late if if you or the company itself isn't positioning itself and so I think that's not a scary thing I actually am very excited because that means we are in a phase right now that is all about Innovation and our opportunity to grow and I don't think AI is going to be replacing anybody um especially I'm very encouraged by the messaging that service now has been doing we're still a people company that hasn't gone away and we can't be an AI company we can't be a people company if if we're saying AI is going to replace all of us no AI is going to help all of us and we're going to be doing a lot more cooler things with all the time saved that AI is going to provide to us and that's that's kind of how I what I think for the community for service now is that we're going to get to do a lot of the more fun stuff as AI saves us time doing all skipping all the mundane stuff Lauren what about you I mean just kind of double tap of what you said Earl I think that what's been interesting is like I've worked for service now very near like coming up on seven years right and so I've seen it go through a lot of changes that reflect um just general Trends right I've seen us change our corporate colors I've seen our our strategies internally changed to meet corporate Trends but one thing that has never changed ever has been how our product is described which was an Enterprise automation platform that's how it's always been described since I started developing on service now so the fact that we are now calling it an Enterprise AI platform I think signals the fact that like what Earl said probably within a couple years maybe I would argue a lot of automation will be done through AI I think that that is the main change is that we are slightly beating you know the re- kind of contextualization of our product a bit as AI is becoming more popular because I mean look at it now you can create flows with AI you can create apps with AI so I don't think it's that much of a leap to believe that most new functionality made on the platform will be touched by AI in some context by you know the vast majority of the near future so I wouldn't like like LL said I wouldn't be afraid of that kind of change I think it's just stating what is probably already very much in progress so basically we all can agree that service now was already a powerful tool when I started working on service now slow and steadily things started to change like we got improved flows that were there we improve business rule when I started writing business rule there was no any kind of a like like a function that was there but now with power Fair what I feel is like when you add AI to service now it's like just increasing our productivity in lot of ways and what it what it helps us is like we can focus on more important stuff like how we are doing it like throughout how service journey is going on so that's my opinion on how service and AI is working what sort of skills do you feel our community will need to effectively implement this yeah as I mentioned like previously like it's not just a switch right that you just turn on and you start getting benefits out of it it's all about like what tool you are dealing with especially like char g to Mid Journey it requires proper prompts right that you provide it to them so that they like it gives us the right output so prompt engineering is one thing that I feel like it's super important and in certain cases especially for when you're generating some artwork right for CH GPT if the prompt is like if not that proper it's fine you can easily get everything the result will be there but if for an artwor it should be proper so kind of prompt changing is one thing that I feel like people should know if they trying to cre art using AI what do you think ear yeah you um mentioned a a fun term pomt engineering uh I remember I mean the world is changing so fast only like three or four months ago the topic of oh the new job on the JW Market is going to be a prompt engineer and that's going to be the new thing no it's not that's not happening and that hasn't happened and there's no such nobody's hiring prompt Engineers right now it's not a thing it's not but it is a skill and the skills that the community is going to need in the coming years is being able to engineer good prompts for whenever you're utilizing generative AI Prav you were talking about it I talked about the prompt library in it uh earlier and one of the things I say in the prompt library is something that Lauren has focused on um enabling everybody the Risen framework and so about how to write out your proper prompts with roles and instructions and all that kind of stuff look it up it's a great framework to understand how to properly write your prompts and seeing other people's examples using that framework is a good way to start off that kind of skill of learning how to basically give your personal assistant good instructions instead of giving them some vague instruction and telling them to go out into the world and then they're going to hate life as they try to figure out how to complete that task for you yeah it's the same thing like you wouldn't give uh an employee a super super vague requirement and then say go execute it and then when they come back with what they thought of get mad at them for not knowing exactly what you wanted no that's that's the same wait you haven't been put in that position before we've all been put in that position before but don't do it to the prompt engineering now we've talked a lot about capabilities of AI right we've talked about what we're using it for what we hope to use it for and what it's kind of meaning for our platform but I also want to talk about what do we think are the biggest barriers to our community either accepting it or using it and this could be for service now specifically or just AI in general I mean off the top of the Dome the first one I think of is a pay wall like right like 99% of AI features whether they are service Nows or other people's are pay wall to some extent it can be cheaper or they can be pretty expensive so I think that that is the immediate one that think off the top of my head CH do you think of any others I think it's really understanding how AI can be that personal assistant to the best of the capability it's understanding what tools you have and where they're best applicable if I'm looking at a nail I'm not grabbing a screwdriver so it's the right tool for the right job and I think that's our biggest challenge right now is understanding what capabilities generative AI has to offer we talked a little about chat GPT and mid journey and some of these services that offer text and graphics and and even service now with with summarization and more what's coming and how can I explore that what are the options what are the problems what are the opportunities I've got that I can fix with this I I honestly don't know as I create a new application I'm challenging myself is this something that AI can help me with with much like when I walk around the DIY store like oh that's cool what could I build with that you know or or there's a new there's a tool that I could purchase do I have a project that I can apply it to or can I make one up you know so that I can get that new circular saw or cameras right yeah same kind of thing when I'm browsing her on Amazon like o security cameras do I need to upgrade do I need to replace do I need new ones do I you know do I need more so I think AI is going to fit into that here's a new capability what can you do with it and just opening people's eyes up to what it can do I think this is where use cases and existing examples are going to provide some insight and then creativity is going to take over we of any ideas on what you think potential barriers could be yeah I think like I'll share my personal experience with it like it's it's not a related it's like Windows I'm a Windows user and like so I have used all the versions like when I was on Windows 7 7 like it was at that time there was an upgrade that was coming on Windows 10 I was really hesitant in going to that worship because I was so comfortable with the current worship but it's like uh like if I haven't tried the Windows 10 I wouldn't have got like oh that was like it has this feature and all but I still believe Windows 7 was much better compared to Windows 10 I know you folks are all Mac users here so probably won't understand so ear is not ear is noted so 5050 right now so coming back to AI I thing it's like it happens with everything like people are bit hesitant to try something new they are like bit resistant to certain changes that happen so I would say like we always say like it's AI try take small steps small incremental steps and try to add few things in your day-to-day life if you are someone like who hasn't tried AI because I have friends who have never tried AI so maybe add small things to it like you have emails like try to utilize a free version of chat gbt and try to rephrase your email so this is kind of a barrier that I feel like people have it in any software because I have I've been coming from the Consulting environment where I have provided Consulting to like people who have never tried service now so at first we had to give them small basic things like oh this is how you can submit a request here see how it easy it is similarly you do with AI like two small things so what you're saying is that when a uh when Apple drops their AI generate emojis that's going to be an easy way for people to test out generative AI for the first time maybe yes to be honest I don't know what apple is doing I'm not an apple person so I don't know what well fun fact that's in the next iOS on the topic of Apple since we're there something that I thought that occurred to me while Earl was talking about hey if you don't get into AI now you're going to miss the race apple is traditionally been one of those companies that's held back to see what other people are doing they're not the first Mouse to the mouse trap they come and get you know they when you look at MP3 players they were not the first MP3 player but when they came out with the iPod they knew what worked what didn't and their flare that they can put on it same kind of thing with mobile phones iPhone was not the first one but it we can all agree it was an industry changer and we're now seeing that Trend again with AI so I'm not saying that that's a good model to follow for everyone really you got some comments on that I love that conversation because one of the prevailing or not prevailing emerging conversations of AI generative AI is is AI a product or is AI a feature and there's a lot of like going back and forth uh this conversation like I some of the popular internet personalities like MKBHD has talked about this and stuff like that but a lot of the companies that are out there trying to push just the AI as a product like this is we are an AI company we are an AI product uh the little Hollow pins or those things that are just an AI assistant that you put put on your shirt they're they're failing they're just completely failing right now right right um but what apple with Apple intelligence or AI which is a silly like copout name for it so that they don't have to replace the letters uh Apple intelligence is what they're doing is they're they're saying AI is not a product they're saying AI is features across their entire ecosystem because AI is not going away it is going to make our products even better and they're incorporating it into everything that you do like one of the easiest things that I have right now on my phone um this is more machine learning AI instead of a generative AI but on I have an iPhone I'm a I'm a PC guy but I do have an iPhone but on my reminders list I put my entire shopping list for Costco or when we go to the grocery store um onto reminders and I just type it in blindly and then it categorizes it automatically for me into what section of the grocery store I probably would find it so I'm not I'm not jumping around my shopping list anymore like oh I forgot the bread in the bread um area and I have to go back I'm like oh I passed milk and I now I'm just getting to listen forgot that I needed no I'm like I'm going section by section and that's doing it for me and so when you hide AI features into people's day-to-day lives then it everyone's lives become easier and people accept it especially with apple especially with iPhones because people they just upgrade their iOS and now they realize oh my life's easier um and I think we can learn a lot of lessons from that and realize that AI is a feature and that we can be making our existing products better and I think service now has had some misnomers about saying like we're trying to sell AI as opposed to hey all the existing stuff you have they're getting features of AI and that's really what we're selling kind of thing but um let me can I I'll bring it back the conversation to um the barrier question that Lauren asked uh she she mentioned price like that is a big barrier and um I not not even within service now of like oh you have to pay for a license to be able to use it but right now uh generative AI stuff is so expensive like the the servers and processors and data centers that are necessary to re to do these are are in the billions of dollars and it's it's really cost prohibitive but here's the here's a big um but statement for me it's the when every half year or so open AI releases a new chat GPT model and then they release a new model after that major release that is faster and cheaper and a lot well just a lot more cheaper and then so suddenly we see these Leaps and Bounds of how well these large language models perform but then suddenly just a little bit after that when they've enhanced they've made it better now it's even cheaper and that trend has been continuing for multiple releases of everybody's AI versions and I think that's exciting for us because whereas our generative AI stuff in site service now costs money because it has to call a data center because you can't just process these things um just on a cloud it has to get sent to a Data Center and then come back to you that's why it's it it has a cost prohibitive that's why we don't have it on pdis and but what I'm excited about is that's not always going to be the case and we don't know if that's going to be the case forever because things might get cheaper and then maybe someday it'll be on pdis but like yeah it's like memory you know memory what used to be so so expensive and now you have more memory in your cell phone than they have in the entire you know space station back when it came your phone could have launched multiple um international space stations back yeah so there are barriers out there but I'm excited for it yeah so we have already talked about like our what tools we use in AI in our day-to-day jobs like how AI is impacting like our community itself and what are the different barriers and now I'd like to Shi the conversation like we have lot of things that came in the Zano release in terms of a and also there were a lot of things in Washington what is your favorite thing ear oh so my favorite thing that's coming up in Zan and thanks for bringing it back more to service now PR I we got to talk about service now more in these questions but um one of the things that I've been demoing and testing out for the zanadu release so and uh releasing soon or as of this recording or when you're listening to this might be already out is we we're calling this this thing has changed names like 30 times by the way but I think the right now the name is now assist see I can't remember now assist skill kit that's what they're calling it um and one of the things that I was always saying for months to our internal product teams is saying you know what the developers out there that are working on service now would have a lot of fun if we could just prompt these larger language models ourselves like a lot of the features that are coming out with now assist are very end user focused like case summarization and and uh generating flows and all that kind of stuff like yeah like I I may use them as a developer but I um I also know how to make them from scratch so I might still keep doing that but one of the things that I like to do personally is build stuff and I like to create prompts and I like to make the language model do exactly what I want to do and uh we weren't able to do that pre xanadoo but now zanadu has the ability to make your own quote unquote skills where you can basically craft whatever prompt you want and send it to a third party GP uh third party uh generative AI if if that's what you're using or now actually prompt the now llm which is the service now large language model which is really fun so I was able to go in and create uh skills that can be replic that I created and then I released it to the instance and then so anybody on a on the incident table or anybody on this custom table they can press the little button that says run Earl's skill and it will do the generative AI that I created for it which is really exciting cuz now I now people around uh the service now ecosystem can start prompting the llms themselves and actually hone in on like custom use cases and or creative use cases uh basically Dev link. snpr Library just keep pluging that I'll have a link in the show not uh what about um any new features on your radar coming out in zenedo or just came out in Washington Chuck um I get a little confused because we're in this crazy timeline where we see the features before they're released and we're still talking about the ones from the last release and I can't honestly remember exactly everything that went into Vancouver Washington xanadoo so I love the fact that yes we are adding we're continuing to grow uh somewhere in there we got flow generation somewhere there we got app generation we saw a little bit of this looking forward at the Creator con keynote where we generated an complete app with flow based on prompts I know a little bit of that was you know smoke and mirror spoiler alert but uh that's what our Target is and that's what I'm excited is that getting that personal assistant mentality to not just the developers but to everyone in the organization we when we were on our uh organization marketing meeting yesterday and somebody brought up smart sheets and I went good gravy we're tracking these requests in smart sheets I said you could make an app with this by sending a prompt why are we doing this seems like a great opportunity and immediately the reactions on the chat with you know hearts and yes and likes and it was so I may have struck a nerve Lauren what's your favorites that we've either recently introduced or coming soon well I it's sad because it's not even necessarily uh a generative AI feature but it is something that we have added to what generative AI does that I really appreciate so app generation came out in the last story release of Washington like most of the big Creator stuff technically came out in Washington but one thing that was added in xanadoo are indicators that things were created by AI why is that important well because the best practice indicates that anything created by AI still should be checked by a person um that will be true no matter how good AI gets right you should always double check your work even if that work is done by a computer so I really appreciate now that when I am looking at an application I can see exactly if a table has been constructed using generative Ai and it even has a button that indicates that I should review it so it's it's enforcing best practices and will actually prevent you from pushing it without at least validating like I have reviewed my generative AI assets to this application so I think that that is very important when because when we talk about development a huge issue with people's like or or a huge fear that people have is unregulated development I could see that happening with generative AI so putting in those stop Stoppers right is very important to keeping it of quality so I I love that and I'll pass the the question back to you penov do you have a a favorite AI feature like coming to my thing like I have spent a lot of my years like years of experience in developing catalog items I hate building all these catalog items every time so what I really like this thing is like the catalog generation using now now you give them a simple prom and you can get all the variables and everything that's created that will be like super helpful for those hru cases that I have built I still remember I was uh building a catalog item for HR which had like 50 plus variables and in spite me saying like we shouldn't have so many variables on the form like no we should have it so I I think catalog generation is one and another thing that uh that like caught my eye during the zadu one it's the code correction thing like uh I know we have seen the text record in the Washington that was great like you can write prompt and create a text but now like with zanu you can just select a particular core and and you can ask them to correct it I feel like that's that's really a nice feature like I haven't played with it like one use case I feel is like I do when I write the code I don't do cam CL and everything for each variable so I hope like it just corrects the format and everything the way we are writing the Cod and these were two two of my favorite piics from what we have in service now ecosystem and I'm going to pass back to I think who is left I think everyone shared it that was the last question that was the last [Laughter] question back to you chat back to our host as we round out this conversation I would love to kind of recap it because the reason why we're doing this conversation is to have a voice in the AI sphere where we haven't really talked about it and since you are all used to our voices I thought that would be a friendly way to keep that conversation going but one of the things is we acknowledge is that there are barriers but there are also things that are very exciting from improving our day-to-day uh AI getting Incorporated in little ways to make our lives easier to me using AI to build a game to Post online like there's a lot of different fun ways to go about it and service now is trying uh to position itself better in the AI sphere so that we as a entire ecosystem isn't Left Behind when we look down the road look back into the past when we're down the road in a few years and and so zanadoo is coming out and it has some fun AI features and there's going to be some fun AI features for now on basically so let's not get left behind uh let's keep talking about those barriers because those barriers won't go away unless we keep talking about it and we're open to hear about it and if you have more thoughts on this we would love to engage with you we would love to talk to you more about it because we have those hesitant have that hesitation too and they may be in the past they may be still present and I think that's good for us to keep engaging on it so thanks for having all of us together again Chuck and Lauren uh and I'll let you do your little outro alrighty thank you everybody for contributing the conversation thank you Lauren for being a wonderful co-host PR for staying up late India time and Earl for putting a frame around this and uh I understand many of the questions were inspired or assisted by AI so thank you AI wherever you live thank you wonderful listeners for joining us today don't forget you can find the other service Now podcast on the community at servicenow.com commmunity under the events menu you can subscribe to this one or any of them to have them automatically delivered to you find them wherever you get your favorite podcasts breakpoint is brought to you by service now executive producers would be me and Lauren with a generous amount of help from panov and Earl and to find out more about the service now developer program please head over to developer. servicenow.com again thanks everybody than for joining see you next time bye please let us know what you think about this podcast you can leave feedback or ask questions in the service now Community for more great information on service now development check out the service now developer portal at developer. servicenow.com thanks for listening all right everybody ready we know what we're doing here what do you think Chuck what do you think Lauren yeah all right ready ready speak when spoken to start meeting summary with AI companion sure why not I'm going to try that again because I just jumped all over the place oh that was a long-winded answer to that question you cut out what did you say I got to stick with the script okay ask your question just don't ask Lauren first should we pause or should we start oh turning it over to Lauren keep going keep going keep going is this you taking my question am I skip that then moving on to pron off I'm thinking I'm not the real PR it's imaginated PR and for what it's worth I'm a Mac User with an Android does that work for you it works for me