let's take a look at benchmarks in itsm with benchmarks you can gain comparative insights into your company's key performance indicators or kpis the side by-side comparison of your company's performance with that of global and Industry benchmarks lets you see how you stack up against your peers benchmarks can be implemented only in a production environment the benchmarks data represents 69 different kpis gathered from more than 3,000 customers who have oped into benchmarks the data from the participating companies is collected aggregated and anonymized so when you opt in the data shared is safe and secure service now currently supports benchmarks kpis across idsm itom seops success dashboard conversational interfaces and strategic portfolio management applications data is gathered daily aggregated monthly and presented as Global Benchmark reports for you to analyze if you have the performance analytics application installed you can drill down into the analytics from benchmarks for additional insights you can also enable or disable benchmarks kpis customize kpi conditions and download reports in PDF format the benchmarks dashboard is built on the now experiened UI and is accessible from both desktop and mobile devices you can view the kpis in list or card View and look at indicator scorecards and performance Trends with benchmarks you can measure measure your company's performance against that of your peers identify gaps in kpis and find opportunities for continual Improvement to learn more see our product documentation or knowledge base or ask a question in the service now community