with service now operational technology management 
you can streamline operations boost productivity   and reduce downtime on the production floor at 
service now we think of operational technology or   OT as all the hardware software and workflows that 
automate industrial processes taking raw materials   and producing finished goods we can divide the OT 
environment into an OT Network where production   takes place and an IT Network it devices exist 
on both networks but OT devices exist only on   the OT Network OT management has its challenges 
for example with limited visibility you may not   know how many OT devices you have or where 
they're located old infrastructures have many   vulnerabilities making it difficult to identify 
and prioritize critical OT devices for remediation   manual processes that differ from site to site 
are difficult to track and Legacy knowledge gets   lost over time time if it's not recorded 
in a central place service now operational   technology management helps you overcome 
these challenges the operational technology   management solution provides applications that 
incorporate OT data from multiple sources the   Purdue model framework and the ISA equipment 
model to Define critical infrastructure levels   provide a complete contextual view of OT systems 
help maintain system security and availability   by reducing risk and increasing compliance and 
connect your OT data to production processes and workflows let's take a closer look the Purdue 
model is often used to visualize OT environments   here levels 0 through 3.5 are OT networks and 
levels four and five are it networks traditionally   service now has Managed IT with itom and itsm 
operational technology management takes that same   functionality in to the industrial Network so now 
you can manage your industrial devices from level   three where most of the management and control 
of your operations are all the way to level zero   where you move and measure things this management 
includes all device types from sensors and robots   to servers and virtual machines operational 
technology manager provides visibility into   the OT devices specific to the sites accessible 
to the logged in user the dedicated industrial   workspace provides a seamless EXP experience 
for navigating across OT devices and their   related details in the list view selecting all 
OT devices displays all devices on this system   and their attributes we can filter by class 
and group by Discovery Source you populate   your OT device data from OT certified service 
graph connectors service now Discovery and   Excel spreadsheets and then aggregate data 
from various sources into multisource cmdbs   including data from spreadsheets using the service 
graph connector for operational technology Excel   and then you can view the data in many different 
ways through the operational technology sublists   for example by OT supervisory systems and OT 
control systems with modules that's how you   manage your whole OT network with service now 
operational technology management to learn more   see our product documentation or knowledge base 
or ask a question in the service now community it [Music]