Let's explore the public sector
digital services application. Public Sector Digital Services, or SDS,
is engineered to redefine public service delivery, enhancing accessibility
and efficiency through digital innovation. It creates a flow of work that connects government agencies with the community
by enabling agencies to fulfill public service requests
with prepackaged playbooks. These playbooks guide workers
through constituent request life cycles. This application is about service
improvement and more so, fostering an ecosystem for stronger,
interconnected communities. Let's look at a scenario
where we followed Derek, a constituent, as he reports, a loose dog
in his neighborhood. In the government service portal. Dare can browse the service
catalog, search the knowledge base ask questions in the community,
and access his cases. To report the loose dog. I'll start by going to browse services. Service requests. And under the animal category
he selects wildlife. Stray or dead animal pickup. He inputs the location information
and the details of the request. His household is already populated
because he's a registered user. After attaching any necessary
documents, Derek selects submit. A case is now opened which Derek can monitor until resolution. Now let's see how an intake agent able tutor processes Derek's case. The agent accesses Derrick's case through the service requests playbook. The first activity of the intake stage
is auto completed. Thanks to Derek submission. The agent reviews the case details,
ensuring no information is missing. They can also search for similar cases
to expedite resolution. Everything looks good. So the agent selects submit to progress
the case in the playbook. Next, the agent assigns
the case to themselves and moves it to the review stage. Here they can request an inspection
if necessary. When the inspection details are logged,
the case progresses outside the playbook, perhaps to a field service
or animal control agent. After the field service action,
our agent provides details of the work performed,
moving the case to the decision stage. Here, the agent communicates
with Derek, proposing a solution. Derrick returns
to the portal to find the case resolved. The loose dog safely managed. Satisfied, Derek accepts the solution
and optionally completes a satisfaction survey. This is just one example of how the SDS application connects government agencies
with the community. Solving important citizen concerns like. To learn more,
see our product documentation or knowledge base, or ask a question
in the ServiceNow community.