Companies have customized workflows in the shadows
but another area that I've I've discovered with cios around you know that customization versus you know uh buy versus build is that they are doing custom development and they have customization all over their entire company guess where it's being done in email inboxes and spreadsheets right they're like wow you can't do it in service now or you can't do it in this product so people are doing all these custom things on a daily basis they're just doing in tools that you have no insight into and that you can't manage and you can't scale and so I think when you start to see this and that's even where a lot of cios will start I know that our CIO Chris Betty when he first came to service now those were the first applications and the first customizations that he put into our company service portal he's like let me pull the exchange server for all the email Alias inboxes where people are sending requests to those are going to now be services and custom app Engine Services we build into our portal
https://www.youtube.com/watch?v=VcOoM80d6HI