Reference: "How to set up & configure similarity model in Task Intelligence for ITSM”
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Dec 20, 2024
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There is a helpful article in the ITSM Community site,
This is a simple reference for configuration of Task Intelligence for ITSM and shows you how to setup the OOtB model for Incident tables. You will need at least 10,000 incidents to train the model in order to get results. Please take a look and get started with Task Intelligence!
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https://www.servicenow.com/community/service-operations-workspace/reference-quot-how-to-set-up-amp-configure-similarity-model-in/ta-p/3133245