hello and welcome to service now's low code capability deep dive in this nine-part series we're going to take a look at the various aspects of the service now platform that Empower creators of all skill levels with the ability to rapidly build highquality scalable and easy to govern apps we'll conclude by reviewing scalability and extensibility of service now's low code platform applications developed on the service now platform are developed as software as a service offerings to end users meaning the app developers and admins don't have to worry about application hosting this means zero overhead for administrators as they don't need to worry about on Prem infrastructure or even manage any cloud-based infrastructure as a service these low code apps can function as a cohesive part of a service now deployment or function as completely Standalone apps we even provide the ability to deploy these custom applications to the apple and googlepl app stores should a company want a fully Standalone mobile app to ascertain application LEL usage patterns we provide a comprehensive user analytics platform we call user experience analytics this tool allows admins to visualize metrics and interactions to better understand adoption and user experience with a focus on creating more intuitive Journeys for end users this helps our customers understand which low code apps are thriving and which could benefit from additional feature development or retirement ultimately supporting the scale of any low code development program service now operates a world-class Global Cloud infrastructure that ensures High availability and security of applications anywhere in the world we operate over 31 data centers across the globe arranged in pairs with all customers production data hosted in both data centers simultaneously and kept in sync using asynchronous database replication both data centers are always active in a main main relationship with data replicated from the active read WR data center to the passive readon Data Center each single data center in a pair is implemented so that it can support the combined production load of both locations these data centers enable our customers to scale applications from tens of users to hundreds of thousands easily as our infrastructure is built to handle billions of transactions with an availability of 99.996% to provide worldclass scalability and reliability we do Implement a shared hardware model but provide logical boundaries to ensure the highest level of data security and performance we provide full customer isolation meaning every customer gets their own application server and database our extensive Suite of Global Security certifications and accreditations mean that you can adhere to nearly any key Regulatory Compliance requirement and meet a huge range of critical business needs using low code apps developed on the service now platform with that I'd like to thank you for your time today and hope you enjoyed learning about our unique low code application platform we are extremely proud of the Innovation we offer our customers and are continually humbled by the array of success stories that demonstrate the substantial value that our low code platform adds to our customers businesses using service now's low code application platform Fusion teams containing a wide array of developer skill levels can solve for nearly any business use case and develop scalable secure applications using a huge range of reusable and highly customizable components