Approval activity is being skipped due to the approvals not being in the same domain as the user submitting in the request.

Approval activity is being skipped while using domain separation plugin

Approval Workflow Skipping Approval Step due to Approval Group’s User’s domain

Expected behavior: The request should be pending approval from the approval group but request bypassed the group approval, this, in turn, approved/cancels the request

Solution:

Navigate to Script include : “”WorkflowApprovalUtils”

Locate the “getMembersOfGroup” method and replace query with queryNoDomain

getMembersOfGroup: function(groupID) {

var ids = [];

if (!groupID)

return ids;

var gr = new GlideRecord(‘sys_user_grmember’);

gr.addQuery(‘group’, groupID);

gr.addNotNullQuery(‘user’);

gr.addQuery(‘user.active’, true);

gr.query();

while (gr.next()) {

ids.push(gr.getValue(‘user’));

}

return ids;

},