My ServiceNow ABCs. By Earl Duque. A is for access controls. Create, delete, read or write. Some data should be private
so it's best kept out of sight. B is for business rules. If this, then that too. Like if you give me a hug,
then I'll set happy to true. C is for client scripts
like when you fill forms bit by bit. We don't actually need the server yet, not until you press submit. D is for data which leads to information. Information leads to knowledge
that makes for a good foundation. E is for events a nice little marker
that's placed in a queue. They trigger emails or scripts. You can make your own too. F is for flow designer. When a process needs automation. You will easily find this
tool will revolutionize your organization. G is for Glide. Record, system, query, oh my! Aggregate and Ajax. There's so many to try. H is for helpdesk
when something needs some solving. But ServiceNow is more than tickets. A platform always evolving. I is for integration hub. Let ServiceNow assist
with connecting to other systems. The spoke probably exists. J is for JavaScript,
the language we often employ to create custom scripts
and bring users joy. K is for knowledge base articles compiled with care,
providing answers to common questions. A treasure trove to share. L is for lists. An orderly way to view the records of
each table to help you manage and review. M is for mid server a bridge that we deploy
connecting ServiceNow to systems. Secured communication, We enjoy. N is for notifications alerts
that keep you in the know. When something changes or needs
attention, ServiceNow will let you know. O is for orchestration,
activities, workflows and more. Streamlining complex processes. Automation to explore. P is for performance analytics. Insights that help you improve. With dashboards, widgets, and indicators. Your organization's in the groove. Q is for query. When searching for some data. You'll find the right information
to make informed decisions later. R is for reports visualizations of data trends, helping you analyze and understand
so you can optimize and mend. S is for SLAs. Service level agreements we hold. Timely delivery and performance,
ensuring promises unfold. T is for tables where data finds its home, structured and organized
so you won't feel alone. U is for update sets. Grouping changes for release. Easily transfer customizations
to new instances with ease. V is for variables, flexible values
that we store. Customizing forms
and workflows to meet specific needs, and more. W is for workflows,
a visual guide to processes, drag and drop activities
to automate your successes. X is for XML, a data format we see to import and import access
for XML, a data format we see to import
and export records for data consistency. Y is for Yaml, a format to configure integration and data exchange making systems work together. And Z is for Zboot,
a tool that can restore instances to their out-of-box state. A fresh start to explore.