The origin of ServiceNow: low-code development platform
what I don't think a lot of people realize is that service now was not originally created or designed as an IT Help Des platform or an IT service management platform even though that's what we're very famous for what we're known as you know the original vision for when Fred Ley the the founder of service now created service now back in 2004 I mean this was a direct quote of his I want to create a platform that will enable regular people you know the people in the mail room you know not the developers to be able to create meaningful apps to move work around a company that sounds a lot like low code citizen development to me and this was back you know what like almost 20 years ago it'll be next year and so service now was originally envisioned as a low code High productivity appd workflow platform and literally itsm was just the first low code app that was actually built on our platform
https://www.youtube.com/watch?v=EGMkKseTNtU