Explanation -

To create Universal Requests as the end user-facing tickets for existing catalog items and record producers, we must set the “UR certified” column of the Catalog item / Record Producer to true.

This will create a Universal request for the end user along with the respective records and link the two records to each other.

Note — The “sn_uni_req.com.snc.ur.request_integration” system property must be set to true to enable the RITM integration with Universal Requests.