Explanation — If you need to redirect from the Agent Workspace list to a specific URL then that can be done via a List Action.

1. Create List Action of type Client Script

2. Use the below script in the list action

For Example —

function onClick() {
var win = top.window.open(“/now/workspace/agent/new_record/incident”, ‘_self’);
win.focus();
}

Note: The URL in this example will redirect to the Incident page within the Agent Workspace list view. URL can be changed based on requirements.