This article access to the recordings for our Q2 2024 Launch & Learn Series about the Service Desk Persona and Service Operations Workspace. Launch and Learn is a series of calls hosted by ITSM Product Management where we focus on different pillars of a product each session, with the goal of giving customers more context into why the feature was built, how it functions and why it is important. It is a conduit for us to connect existing customers with Product members to share insights and obtain feedback. If you are planning to adopt or in progress of adopting or migrating from Agent Workspace to Service Operations Workspace for your Service Desk personas, we are hoping these will help you get started (open full screen for best experience).

Stay tuned on Community for future articles offering SOW Implementation Guidance, reference links or sharing of customer questions and answers...