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Some of the most important work happens on ServiceNow

Import · Jun 06, 2024 · video

Probably one of the largest Creator Workflows and App Engine customers that I've seen globally at ServiceNow is the U.S. State Department. They've spoken at our Knowledge conference a bunch of times. And, just literally using ServiceNow's App Engine to automate every service you can imagine that a diplomat uses within an embassy. I’ll give you a really great example of the importance, maybe not necessarily the complexity, but a large application when the U.S. had to evacuate Afghanistan a couple of years ago. We all saw those pictures on the airport of people at the airport trying to get out. Well, they got notification about ten days prior to that, okay, we're pulling out. You're going to get inundated with repatriation requests. You better come up with a system to automate this, the acceptance of this. And what do they use? They use ServiceNow’s App Engine. In under a week they built a public-facing application to accept these requests for repatriations, and they built an internal workflow to evaluate them and they've been using this for a couple of years now to repatriate about 70,000 refugees back from Afghanistan back to the United States. So we're seeing this across the spectrum, very simple kind of back-end, clerical event management type things, very, mission critical investigations that the workflow has to be upheld in court and yet we're seeing it all the way to very humanitarian public things of getting refugees from one country to another. So we're just really seeing the spectrum and a lot of variety in the types of applications people are using App Engine to build.

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