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ServiceNow is the platform for work

Import · Jun 06, 2024 · video

When you start to break down what ServiceNow is actually good at, and I heard this (and I'll be a little cheeky with this) a couple of years ago from an ex-CEO. He’s like, “Well I get it, Salesforce is for sales but ServiceNow is for work.” And I just thought that was such an apropos way to look at it. It's true. And what is work, really? The majority of the things that happen in an organization that are considered work is, “Hey, can you take a look at this? Can you take a look at this? “I need a couple of people to review this.” Those are workflows, and approvals, and tasks. That's the core architecture of the ServiceNow platform workflows. Request, approvals, and tasks. The majority of the work that gets done in business is having people just look at stuff, and approve stuff, and then actually go ahead and commit stuff. That's like 9 out of 10 times why people are using email and spreadsheets. I'll create a spreadsheet with a list of stuff people will have to look at it and review it, and I'll email it around like a ping pong ball. Those are all the type of applications that ServiceNow can help automate and do it very quickly, and it's not going to take you days and days and weeks and you got to go and contract out a big developer to do it. Those are the type of things that can be done very, very rapidly.

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https://www.youtube.com/watch?v=246QNCuWbJ0