GenAI in ServiceNow: new age of speed and productivity
We polled our developers initially and we asked them, “How productive do you think you're going to be using text-to-code?” And they thought maybe 10 to 20% effective. They're like, “I'm still gonna have to rewrite it. I'm not just going to take the recommendations that come from this code generator.” At the end of this, they were about 50 to 70% more productive because the code recommendations were really good. Even our developers were like, “Damn, this is really good. This is a nice, useful tool.” So kind of where I see this all going is that it's going to allow the most productive and sophisticated developers to be that much more productive. They can build very sophisticated solutions very, very fast, not just writing the best code, but then using functions that we have coming out like text-to-process, and text-to-app, and text-to-flow to always have the best business processes for doing this. You want to do a credit card fraud investigation process? Well, let's run it through ServiceNow’s Gen AI and see how many times that's ever been done on the ServiceNow platform. And we can give you the best way to manage that process, then give you the best way to create the sub workflows of how to route that information and then if you have to write any code, will give you the absolute best code to actually do that.
https://www.youtube.com/watch?v=FZW-V8EGRSs