For me, personally, I like to write things 
down. I see patterns a whole lot more when   it's just written down in front of me than I do 
when it's in technology. At that point, I really   like Lucidspark and Lucid to take some of those 
back to a customer and do that digital Post-it   note exercise and show them the themings that 
we've come up with, and this is how we've mapped   it out. And see if that resonates with them as an 
organization. What's great about that is that you   don't have to be in person. You can do that from 
Zoom, and you can do those little digital Post-it   notes and just move things around and really have 
that interactive experience to theme things out   and put them together. To build out my roadmaps, I 
really like PowerPoint and just building them out   manually and understanding that. But then, from 
a ServiceNow perspective there's the Portfolio   Alignment Planner that can be a really great tool 
with this. And if we work with a customer that has   that, it's great to put their whole roadmap 
in that strategic alignment planner—I think   now ServiceNow calls it the Portfolio Alignment 
Planner or Portfolio Planner—and putting that in   there. And then being able to map that journey 
utilizing the ServiceNow platform is good,   but you don't have to have expensive technology 
and tools to be able to build something like this   out. You can have a pen and paper, maybe some 
Excel, and probably a PowerPoint to be able to   put your thoughts together, and you can still 
be vastly successful in that component. So you   don't need to let technology hinder your success 
or desire to really get started on something.