[Music] Cloud transformation is here for many of today's companies and there are many benefits Cloud transformation can increase operational efficiency resulting in reduced time to market for example but it can also add complexity and requires new skills for practitioners so being able to automate Cloud processes in order to scale adoption is important and of course Cloud spend can add up so it's critical to prevent cost overruns while at the same time maintaining if not improving resiliency and compliance for employees Cloud transformation means different things depending on their relationship with Cloud infrastructure and services so it just makes sense that planners operators and end users are going to need different types of interaction with and visibility into diverse areas of cloud as it relates to Cloud transformation the service now platform helps companies plan which applications Enterprise Architects need to rationalize or prioritize for migration and this includes estimating and understanding potential Cloud cost service now helps those companies scale those moves by driving efficiency and process Innovations and better operate cloud services by increasing agility reliability and resiliency as a member of the cloud enablement team AEL can use the Enterprise architecture workspace to get information on all the apps that are supported in his organization when considering a move to Cloud using information like this gives him the insights he needs about which software should be prioritized and moved first and which should be rationalized or perhaps retired from the Enterprise architecture workspace AEL realizes they still have Microsoft SQL 2017 in the Enterprise supporting a major content streaming application since action needs to be taken on this anyway this makes for a good candidate to see if moving SQL to the cloud makes sense using the strategic planning workspace SE Suite Executives and Cloud archit like able can align their company's work to goals prioritize that work and adapt when necessary planning prioritization provides a Consolidated view of all types of initiatives like this application modernization roadmap project from here planners like AEL can see progress and status of all Associated demands epics and projects AEL sees the demand for moving databases to the cloud has been prioritized a good next step is to determine cost and understand what the different architecture and spending options are Cloud cost simulator can help able estimate the cost of moving licenses from on-prem to cloud based on factors like low application usage end of life for software or Hardware assets and bring your own licenses what AEL needs today is the estimated cost for SQL licensing AEL can then view cost details for the SQL migration to Cloud the workspace identifies the likeforlike resources that would be needed for the same on Prim workload in in each of the cloud environments and you can also see capex and Opex cost breakdown between each cloud provider with these key pieces of information AEL has the information he needs to accurately plan and he can also report back findings to the larger Cloud enablement team as well as the CFO and VP of cloud as organizations scale their Cloud footprint being able to track and manage all stages of the cloud Discovery process becomes a critical step in their Journey Cloud Discovery work work space formerly known as Cloud operations workspace gives Cloud enablement teams the tools and the visibility they need all in one place this includes private and public clouds as well as containerized environments from here teams can configure and manage Cloud Discovery schedules see total configuration items research any errors and manage credentials having this kind of control and metrics for multiple clouds in one place is a great way to keep things simple and organized and without the Consol validated single platform of service now information like this can be spread out over multiple systems and is often times owned by Silo groups making it hard to reconcile with a cloud resources Explorer it's easy to gain visibility of cloud items across the different asset types regions and service accounts the ability to track and quantify a company's Cloud footprint is imperative and this page provides an easyto read breakdown of on-prem versus Cloud assets since the team is researching migrating databases let's sort on that and see what they already have in the cloud so far next this needs to scale in an efficient and employee friendly way that automates complex resource deployments to cloud with a catalog of pre-approved operations and request backed by automated workflows cloud services catalog streamlines operations and speeds up the process of cloud adoption and endtoend Automation and configuration governance ensures that compliance is baked into the process storm wants to deploy a new Linux VM for development and testing on a new media content Library database storm fills out the requests based on his needs he can then spin up the request in the AWS environment and it can be ready quickly without any input about what scaling or what cost may be necessary for this device here requesters can track operations and view stack deployment status for storm and Cloud Ops Engineers who might have to troubleshoot this VM in the future having visibility into how Cloud resources are configured helps understand connectivity and helps understand potential impacts on performance or reliability the cloud cost management workpace serves as a hub for cloud enablement team members like Ravi as well as for fops teams to gain visibility into their Cloud spending and also uncover potential savings across their Cloud Integrations from here Robie can see their total monthly spend as compared to last month as well as total allocated budget compared to spending Trends the monthly spin breakdown chart provides visibility and to spend across multicloud environments data can also be grouped based on the service category to see monthly spending on application Services Computing networking storage and so forth Ravi can review the recommendations section to find ways to save on cloud spend he can filter these recommendations based on specific use cases such as right sizing and terminating unused databases and thanks to the flexibility and crossw workflow design of the service now platform he can even schedule a change request directly from here with just a few clicks teams can gain visibility and accountability across Cloud spending without relying on other groups or updates from multiple systems just like with on premises infrastructure cloud and it operations Engineers can leverage itom AI Ops to predict and prevent outages for services and applications running in the cloud as well as in containers Amilia notices there are Urgent alerts with a critical service related to E billing the main service used by customers to pay bills within the itom event management group alert Amelia can see all related alerts configuration items impacted Services as well as probable root cause the ebilling service appears to be unavailable and iOS errors suggest mobile users may be affected service now visibility provides contextual application awareness across all infrastructure types this view helps visualize upstream and downstream relationships including information about containers such as kubernetes additional in context information is also available here such as Associated alerts incidents and associ configuration items from here Amelia can get details on specific subservices such as ebilling iOS all the relevant events and service mappings for ebilling a cloud native containerized application are being imported into service now cmdb and used by event management Amilia is taken directly to the associated Alert in the Cloud observability solution the chart shows a list of traces Amelia sees that the login processes are having issues this aligns with what she saw listed as root cause for the ebilling outage which was related to a change on the identity and access management server from here Amelia has the option to copy the trace URL so she can share that with service owners or devops teams for further analysis Amelia has her own SEC Ops focused workspace where she can monitor the organization's entire attack surface in addition to assigning and tracking remediation work watch topics allow her to create custom views to track specific types of risks to the organization once a watch topic is selected she's presented with information about how the organization is managing the vulnerabilities remediation efforts allow for the easy assignment of the patching work to the appropriate teams Amelia can view the details about this work task including the state the risk rating remediation progress and details like the ass clment group or individual and finally as part of the ongoing operate phase of cloud transformation we can't forget about risk risk is always on the minds of organizations these days and that's especially true as modern companies accelerate their Cloud transformation the risk workspace gives teams a Consolidated view of risk across the company whether in cloud or on premises continuous monitoring provides meaningful data so organizations can keep an eye on risk and controls in real time for Content streaming it looks like the compliance to the various policies and regulations is low and residual risk is high this is a major concern because content streaming is one of the company's most critical Services the 360° view allows Amelia to quickly see what's happening with this critical service upstream and downstream dependencies can easily be understood and acted upon if necessary here we can see the controls that have been put in place to mitigate operational risk and Regulatory obligations any audits or engagements that are in process completed or scheduled can be seen here by embedding risk and compliance in their company's day-to-day work organizations can monitor risk and controls in real time and stay audit ready service now helps people from across the organization streamline Cloud initiatives and modernize applications while reducing costs they can plan scale and operate in the cloud with the entire service now technology portfolio this compilation story is meant to give you a high level idea of what's possible in each of these areas if you're interested in any of the things you've seen in this demo please reach out to your service now sales executive or visit servicenow.com for more details