[Music] instance Observer provides the tools as well as the dashboards to support platform Health at all stages from triaging issues as they are happening in real time to reviewing historical insites and even providing proactive alerts to prevent future issues let's see how when something is actively going wrong instance Observer provides a single view across all instances empowering the team team with the data needed to accelerate troubleshooting and Remediation next instance Observer provides historical data across over 90 key metrics that are valuable for platform health for example like transactions to get a snapshot users can quickly generate and tailor reports specific to business needs such as daily performance Trends and more by tracking instance performance over time organizations can move faster smarter and better but that's not all to prevent future issues instance Observer provides 247 monitoring and alerts to ensure issues within instances are discovered before end users are impacted you can configure alerts based on customizable parameters and send them across multiple different channels such as email SMS service now workflows as well as third party Integrations down below so this is how instance Observer which is part of the service now impact helps provide visibility and actionable insights into instance performance helping organizations reduce operational cost and Technical debt