ServiceNow Collaborative Work Management (CWM) is a central hub for knowledge workers to plan, visualize, and collaborate on work with their teams. It offers flexible end-user configurations so teams can work their way and the ability to leverage any data on the Now platform, reducing tool-switching and increasing visibility. CWM encourages efficient cross-functional collaboration by empowering teams with an intuitive and customizable tool to deliver business outcomes.

#### Collaborative Spaces

Spaces provide a centralized space for any team to come together to manage tasks and documents related to their work.

* Users can share Spaces with collaborators and control their level of access without admin support
* Every user has a personal Space to manage their own tasks and documents

#### Flexible Task Boards

Boards are a customizable tool for tracking tasks, defects, or manage lists of any type and then visualize that work in a list, Gantt, or Kanban view.

* Users can create custom columns without admin support to manage their work
* Add a Reference columns to link tasks to any data on the Now Platform to connect work and provide context
* View the timeline of tasks in a Gantt view and drag-and-drop to change dates
* Switch to a Kanban view to visualize the distribution of work and quickly make changes by dragging and dropping items or adding cards

#### Automations

Automations can be created to reduce manual tasks for repetitive workflows​ or receive alerts when important changes are made or when dates arrive​.

* Create automations using sample templates
* Define the trigger event for an automation based on task dates or fields
* Use automations to change a field or to send a notification

#### Collaborative Docs

Users can share ideas and document decisions using rich-text documents within Spaces without switching tools for more efficient collaboration and organization.

* Users can @ mention their teams members in Docs to tag them in action items
* Users can quickly reference anything on the Now platform to link to relevant data
* Templates can be leverage save time and promote consistency

#### Connect to Strategy

Link strategic planning to execution by incorporating CWM Boards into SPM roadmaps and prioritization to improve the visibility of work across all levels of the organization.

* Connect work to strategic goals to keep teams aligned to enterprise-wide initiatives
* Surface CWM Boards in strategic portfolios to prioritize work and view on a roadmap

For more information, review the release notes, then schedule a meeting and demo with your account team, or contact us [here.](https://www.servicenow.com/contact-us.html) You can also access CWM on the ServiceNow Store [here.](https://store.servicenow.com/sn%5Fappstore%5Fstore.do#!/store/application/cdd2c7fdc393a110174cd0c57d40dd25)

For more information on Collaborative Work Management, visit the [**product page**](https://www.servicenow.com/products/collaborative-work-management.html)**.**