IT Asset Management (ITAM) plays a crucial role in maintaining control over your organization's hardware and software assets. However, without consistent assessment and ongoing optimization, ITAM systems can develop gaps, leading to inefficiencies, increased costs, and operational risks. ServiceNow's "TuneUp Your IT Asset Management" Accelerator is designed to address these challenges by providing a thorough analysis of common ITAM problem areas, along with recommendations for remediation. In this blog post, we'll explore how this Accelerator can help you improve your ITAM health and optimize the value of your IT assets.

What Is the "TuneUp Your IT Asset Management" Accelerator?

The "TuneUp Your IT Asset Management" Accelerator is a comprehensive program that provides an in-depth assessment of your current ITAM implementation through HealthScan. The Accelerator focuses on identifying common problem areas, reviewing prioritized deficiencies, and offering recommendations to improve your ITAM health. This Accelerator is part of ServiceNow's Impact program, available in Guided, Advanced, and Total packages.

Here's what you can expect from this Accelerator:

1. Session Prep and HealthScan Analysis

Before the coaching session, our team will:

• Provision a Temporary Instance: This temporary environment allows you to test configurations and try out recommendations without affecting your production system.
• Run ITAM HealthScan: A comprehensive analysis of your ITAM portfolio to identify problem areas and assess the overall health of your setup.
• Analyze Findings: Our experts analyze HealthScan results to identify key problem areas and determine the leading practices for remediation.
• Initial Coaching Session (Up to 60 Minutes)

The journey begins with a 60-minute coaching session, where our expert Technical Consultant will:

• Discuss the Importance of IT Asset Management: Understand why maintaining a healthy ITAM system is crucial for your organization.
• Provide an Overview of ITAM Health Findings: Review the key outcomes of the HealthScan analysis, highlighting common problem areas.
• Review Prioritized Problem or Deficient Areas: We dive deep into up to three prioritized problem areas, explaining the root causes and potential solutions.
• Recommend Actions to Remediate and Share Leading Practices: Based on our analysis, we offer actionable recommendations and leading practices to improve your ITAM health.
• Optional Coaching Session (Up to 60 Minutes)

If you require additional guidance, you can request a second coaching session to:

• Ask Follow-Up Questions: Address any questions or uncertainties about the ITAM health findings and recommendations.
• Seek Further Guidance on Implementing Recommendations: Explore how to apply the remediation actions to your ITAM setup.

As part of this Accelerator, you'll receive the following outputs and resources to support your ITAM optimization journey:

• Customer Access to Temporary Instance: You can access the temporary instance for 30 days after the coaching session to explore recommendations and implement changes.
• Coaching Session Presentation & Remediation Playbooks: A comprehensive summary of the coaching session, including the recommended remediation actions.
• Leading Practices Guides & Resources: Essential materials to guide you through maintaining and governing your ITAM system effectively.

Who Should Consider This Accelerator?

The "TuneUp Your IT Asset Management" Accelerator is ideal for:

• Organizations Using ITAM: If you're using IT Asset Management and want to ensure it's optimized for value and efficiency, this Accelerator is for you.
• Organizations Seeking to Identify and Address ITAM Problems: If you need guidance on identifying common ITAM problem areas and remediating them, this Accelerator provides a structured approach.

Why Choose the "TuneUp Your IT Asset Management" Accelerator?

Here's why this Accelerator can make a difference in your ITAM strategy:

• Comprehensive Assessment and HealthScan: Get a detailed review of your ITAM system, including HealthScan analysis and prioritized recommendations.
• Expert Guidance: Our Technical Consultants provide insights into leading practices and tailored remediation actions to address problem areas.
• Flexibility and Post-Coaching Support: The optional coaching session allows you to ask follow-up questions, and the 30-day access to the temporary instance provides additional support.

Requested Customer Resources and Responsibilities

To ensure the success of this Accelerator, you will need:

• Platform Owner: Responsible for overall accountability of the ServiceNow platform, providing leadership and oversight.
• System Administrator(s): Maintains the stability and usability of the ServiceNow platform and supports application maintenance.
• Asset Manager: The primary stakeholder for Asset Management.
• Trusted Service Partners: Recommended to attend coaching sessions to understand leading practices.

Optimize Your IT Asset Management Today

Maintaining a healthy IT Asset Management system is crucial for reducing costs, improving efficiency, and limiting operational risks. With ServiceNow's "TuneUp Your IT Asset Management" Accelerator, you can gain valuable insights, leading practices, and expert guidance to keep your ITAM system running smoothly.

If you're ready to tune up your IT Asset Management, consider exploring this Accelerator. With our comprehensive approach and 30-day post-coaching support, you can ensure your ITAM system is optimized for success.