ServiceNow Things to Know 129: Pin the Knowledge Article in the agent assist of Workspace
By doing this you can see this knowledge article in the pinned articles section of related search results in the classic view and in the agent assist of workspace for the relevant tickets which matches this article.
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Prashant Kumar (LearnIT)
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https://www.servicenow.com/community/developer-blog/servicenow-things-to-know-129-pin-the-knowledge-article-in-the/ba-p/2941954