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Finding harmony in ServiceNow workstreams

Import · May 24, 2024 · video

so you know some of the things that I've seen be successful in this space are having the roadmap components not necessarily maap to any one particular piece of the platform and then helping those maybe functional areas learn how their components fit the big picture um from a customer perspective and then kind of the the idea of a I'm going to call it a strategic architect um for lack of a better term at the moment um someone who really sits alongside with someone like myself and provides the layer of technical oversight and governance across the program um in a technical lead capacity right where they understand the big picture they're not solutioning individual components of that but they make sure that everyone who is understands kind of how all those different pieces fit together and where those dependencies lie on oh we're doing something in asset that's going to impact some of the work that we're doing in I an itom right like let's make sure that we are sequencing those things properly and that those Architects or business process Consultants are having conversations regularly so that they're planning out how their work goes and and understanding kind of that big picture as much as possible

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