Workstream synergy for ServiceNow implementations
I think you can't do a multi-workstream
program, strategic or not, without the different components understanding how their
bodies of work impact one another and kind of having these functions on the top to ensure that
those conversations are happening. So often we're only focused on the little box that I'm working
on as a specialist across the platform. Like, I'm just gonna do my piece of work and that's
gonna be good. But when you get into these multi-workstream programs, you're really looking
at a machine and things have to work together. And there are components that are directly
impacting one another and making sure that someone is helping to string those conversations
along and paint that picture so that it's not a surprise and everybody knows what's coming. And
the customer also understands how those pieces fit together so that as they operationalize these
different components, they really know how their organization is architected. Because moving on
into operations, they'll have the same types of interactions between their platform components,
same as we do during an implementation phase.
https://www.youtube.com/watch?v=DRkC_mZSlrM