Assessing the need for a fresh start in ServiceNow
I think it’s really bringing in a partner,
somebody who really understands what the platform is doing and can evaluate those backend
tables and figure out what’s there. Have we done just a couple custom integrations or a couple
custom fields that can just be undone? Or is it tons and tons of information? One of the
other kind of helpful tools for that is doing a health check with ServiceNow where they
can run their tool and really kind of see how far you are off from a configuration versus
customization perspective. It’s evaluating. The cost is another piece of it. If you’re going
to unwind and it’s small, then it’s a cheap and easy approach. I think what typically
happens when we do these assessments for our clients is that it’s not easy because of all the
cross-platform things. It’s evaluating what value, what features can you take advantage of and really
kind of figuring out what that business case is.
https://www.youtube.com/watch?v=a1ClkkakMAg