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NJP

Assessing the need for a fresh start in ServiceNow

Import · May 23, 2024 · video

I think it’s really bringing in a partner, 
somebody who really understands what the   platform is doing and can evaluate those backend 
tables and figure out what’s there. Have we done   just a couple custom integrations or a couple 
custom fields that can just be undone? Or is   it tons and tons of information? One of the 
other kind of helpful tools for that is doing   a health check with ServiceNow where they 
can run their tool and really kind of see   how far you are off from a configuration versus 
customization perspective. It’s evaluating. The   cost is another piece of it. If you’re going 
to unwind and it’s small, then it’s a cheap   and easy approach. I think what typically 
happens when we do these assessments for our   clients is that it’s not easy because of all the 
cross-platform things. It’s evaluating what value,   what features can you take advantage of and really 
kind of figuring out what that business case is.

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