One, it’s understanding your organization’s 
goals and things that they’re looking to   achieve. So in many instances they’re looking 
to enhance the employee experience. Having   line items from a planning perspective that 
really resonate with your leadership team is   huge. I think that’s a big piece of it. 
And then it’s understanding what parts   of the platform or what features you’re 
gonna take advantage of that, in the end,   result in actual cost savings. So if it’s 
something as simple as moving to Virtual Agent,   and you have an outsourced service desk where 
every phone call is a cost and has a dollar value,   using some of those new features to kind of offset 
the cost of replatforming is, I think, one of the   things that we’ve seen most successful. Because, 
in the end, if you’re introducing features   that are ultimately doing automations, shifting 
calls away from the Service Desk, enhancing that   self-service feature in many instances, it can 
pay for itself. And it’s figuring out that model.