I think it’s really important in that 
planning phase when you’re starting to   look at replatforming to figure out, one, what 
are your organization’s constraints around   data? Do you have to keep your change management 
records for three years? Understanding that is   gonna be key. But then if you take old data from 
a customized system and try and put it into a new,   clean system, what often happens is you’re 
just carrying over customizations. So,   there’s a couple of different ways that 
we encourage. We encourage folks not to   bring that old data, because there was a 
reason you were getting away from it. And   there’s a couple of different mechanisms. Of 
course, you can store it in an SQL database   somewhere so folks still have access to it. 
You can also take that ticket data—especially   if you’re an ITSM Pro customer of ServiceNow—you 
can actually import ticket data into performance   analytics. So you still have your data and 
your analytics there. But you’re not pulling in   all those custom fields and muddying up your 
clean tables that you’re trying to get to.