The key to preventing over-customization in ServiceNow
I guess the biggest piece is is really having the right governance and framework you know one of the things that we see you know with clients is that they give out you know admin rights to everyone you know you go in there like 30 different administrators when you've got that many cooks in the kitchen you know the the recipe is it's a recipe for disaster so it's having the right governance framework you know so that you're making wise decisions you're not customizing you know and one of the things that you know as we partner with our clients it's you know getting that strategy and that approach in place first so that when you know because any developer developers love to make cool stuff but the developers don't always think about what is the downstream impacts what are you going to do to yourself you know three releases down the road so having that governance board that's really going to make decisions for the platform holistically is critical and not handing out administrative rights to everyone you know people you know there there's a lot more features within the platform now where you can give somebody you know the ability to create a catalog item but not necessarily you know hose up your back end and put you in a situation that you can't get out of
https://www.youtube.com/watch?v=FxUJB_Wmzxo