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Expanding horizons: unlocking ServiceNow's potential

Import · May 22, 2024 · video

there are the clients that they still their company still say it as a help desk or a service desk tool they may not even be on a a a broader more more um developed service management Journey just even in integrating service management processes might be the next thing for them but then you've got really this kind of ability to make it a Cornerstone product in it when you really think about itom and all the security uh aspects of it Asset Management things like that great so now if you got your it depart kind of bought into that then it's like okay what about all the workflow pieces right and even if you're talking about employee uh workflows if you're talking about customer workflows any of those things it's it they're not always going to they're not going to think about service now unless you've been able to show some value over there or you specifically went out and did you know an RFP or something that was related to procuring it for that purpose

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