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Crafting a strategic roadmap for ServiceNow success

Import · May 24, 2024 · video

Today, we're gonna focus on something called a 
strategic roadmap or an outcomes-based approach   roadmap. We're really taking a look at aligning 
to what maybe is going on in your organization   that are gaps or, strategic goals that you might 
have to align to either a corporate strategy or   departmental goals, CIO strategy, HR strategy, 
anything like that, and really focusing on the   end state first. We almost work backwards in terms 
of what you're looking to solve or where you're   looking to get for a destination, and then figure 
out what points you need to get to, to really   achieve those targets in a meaningful way and then 
put together a strategy around kind of that value   realization in terms of, how will you know when 
you got there? What does that actually look like   for your organization, and when can you expect to 
see some of those results? Overlying technology   on top of that is kind of a secondary piece, 
but really focusing on where your organization   wants to be and, that thoughtful approach of how 
you want to get there to solve those problems.

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