A technical roadmap really highlights the 
pieces of technology that will support a   more strategic-type roadmap. The best 
roadmaps that I've worked on, we don't   even talk technology until the end, right? 
We understand what problems we want to solve,   what outcomes we want to achieve, and how will 
we know we got there? And then we take a look   at the application portfolio that a customer 
might have. Quite often working with Cask,   we are looking at the ServiceNow platform and how 
can that solve and be that underpinning technology   that marries into the strategic roadmap. But, 
we don't go into it with our mindset that, “OK,   we need ITSM and ITOM and ITAM and maybe a little 
SPM later.” We really take a look at the execute   upon that after that strategic roadmap is done. 
But the technology piece is equally important,   because if you don't have the technology, 
you don't have the conduit for success,   right? You have to have something that marries 
it all together from a technological perspective.   And there may be outside applications, you know, 
that need to interface in some And your business   case and understand what the organization is 
going to get out of this, and often take that   for buy-in or budget or something like 
that to be able to execute against it.