When I was a platform owner, there was no 
vision, really, for me around ServiceNow. It was,   just this idea that we could get a product 
that we could actually implement mostly   ourselves. And we didn’t have to go through 
a lot of different hoops and things to do. It   was fairly easy to put solutions on it. But 
over time, I started to realize I really had   something that people were interested in. So at 
the beginning, I wouldn’t have really known that   I bought it as a Service Management Help Desk, 
Service Desk tool, like a lot of people do. But   when I started to realize how many business 
solutions you could actually put on there,   I realized I need to be able to manage both 
of our intake process, where we’re going,   a roadmap and things like that. But I had to 
have people come along with me. Ultimately,   you have to have people interested in what you’re 
trying to do. They have to see where you’re going   to really buy into it, or else they’re going to, 
naysay it or maybe just not believe in what you’re   trying to do. So there’s a lot of things around 
vision that are important that I found over time.   It’s one of the reasons I got into consulting was 
so I can kind of turn around and show people what   it took me a long time to figure out. But 
it’s become even more important now because   ServiceNow is so robust in its functionality, 
just even right out of the box that, if you   don’t have a vision around where it’s going, it 
makes it a little more difficult for people to   really be interested in all the different parts 
and pieces and how they really come together.