One of my examples I always like to share as a 
client that I had, it was a very longevity-based   company. The next five years, they were expecting 
to see about 50 percent of their total IT team   retire. That’s fast. Losing people that worked 
at your company the whole time you’ve been in   existence, and now they’re gonna leave. And 
it’s like, even when you think about that,   you can honor what they’ve done. You can honor 
their careers and all these things. But you have   to look at what they’re leaving as, “Are we 
really gonna replace all these people one for   one? We’re just like, ‘Oh, hey, Jim. Okay, you’re 
leaving. Connor, you’re coming here.’” You know,   To be able to more critically look at work and 
say, “Hey, how much of these things that people   are doing are things that we could automate, we 
could streamline, we could make it different.   We can stop swivel chair, we can get rid of this 
system because so-and-so was the only person who   really knew how to use it anyway, and it sat on 
a personal PC under their desk. That's just one   example, but if you really think about what it 
takes to even execute one request end to end,   it can be incredibly expensive. I can think 
of another example with a government agency   I worked with where we looked at one process 
end to end. We used a lean approach to look   at a waste walk to see what they were doing. And 
we literally found a million dollars in waste in   one government process. And that happens when 
people aren’t—it’s not the fault of the people   doing it. They just—they’re just doing their work 
every single day. So when somebody else sometimes   comes in and says, “Hey, let me take a peek. 
What you doing there?” And they’re like, “Oh,   I’m logging into the system,” or “I’m, I’m 
gonna walk this over to so-and-so’s desk.”   That is all expensive. So we were able to do 
that. And that’s just a couple examples of   things that I can think of off hand that really 
relate back to the cost of, doing and not doing   this type of investment. And companies have to 
look at it really holistically to understand it.