Am I worried that somebody is going to 
automate parts of my job? I hope not,   because I should be excited about the things 
I can do if they do that. You know what? Most   people are in that kind of mindset where they wish 
they could do other things, but they’re spending   so much time doing something manual: sending 
the emails, reminders, sending more emails,   going and checking. There’s a lot of things 
in ServiceNow that are really request-based,   time-based. Things around, anything you can audit. 
Anything you can put on a—all of that can just go   in there. So being able to eliminate those things 
and then use your own ability and work with your   leadership team to work on your own development. 
It’s like, “Hey, where am I going? What can I do   to innovate at our company to do the next cool 
thing at the company.” Just doing the same thing   is not really—it’s not really very 2023 of us. 
So, you kinda have to—kind of keep it moving. So   I think it’s just getting people out of that fear. 
It’s like, using technology is not—you see it from   time to time— but generally not to eliminate 
a person. It’s to eliminate that waste to free   up people to do some of the other things that 
they’re not able to do because they’re so busy.