Custom apps in action: meeting business needs
We have actually had the opportunity to develop
hundreds of custom applications, leveraging App Engine as well as a combination of App Engine
and additional products in the ServiceNow line. One of the most popular applications that we’ve
done—actually, we’ve done it for many different clients—and that is reservation scheduling.
And this could be for all different types of reservations. It could be scheduling for
events such as conferences, meetings. It could be as simple as reserving a space for an
internal meeting, or even for external users who may have the opportunity to leverage a space, for
example, at a library. And that is something that is not a directly out-of-the-box functionality
in ServiceNow. However, it does have the ability to leverage Workplace Service Delivery as well as
create a custom application using App Engine. And an example of that, we do have a client that
actually hosts large events that is available to watch on TV, with the entire world. They do
need to manage VIPs. And for that, obviously, that’s not gonna fit necessarily nice and neatly
in the ServiceNow WSD product. So we were able to leverage though the function from WSD, such as the
calendar, which is a very powerful tool in there, as well as create the rest of the unique
use-case requirements through App Engine.
https://www.youtube.com/watch?v=yBUN4hi9rZ8