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Custom apps in action: meeting business needs

Import · May 21, 2024 · video

We have actually had the opportunity to develop 
hundreds of custom applications, leveraging App   Engine as well as a combination of App Engine 
and additional products in the ServiceNow line.   One of the most popular applications that we’ve 
done—actually, we’ve done it for many different   clients—and that is reservation scheduling. 
And this could be for all different types of   reservations. It could be scheduling for 
events such as conferences, meetings. It   could be as simple as reserving a space for an 
internal meeting, or even for external users who   may have the opportunity to leverage a space, for 
example, at a library. And that is something that   is not a directly out-of-the-box functionality 
in ServiceNow. However, it does have the ability   to leverage Workplace Service Delivery as well as 
create a custom application using App Engine. And   an example of that, we do have a client that 
actually hosts large events that is available   to watch on TV, with the entire world. They do 
need to manage VIPs. And for that, obviously,   that’s not gonna fit necessarily nice and neatly 
in the ServiceNow WSD product. So we were able to   leverage though the function from WSD, such as the 
calendar, which is a very powerful tool in there,   as well as create the rest of the unique 
use-case requirements through App Engine.

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