And this is another area where your ServiceNow 
consultant can really provide quite a bit of   value—and that is being able to review the 
ServiceNow road map. So they would actually   take a look at what is to come in the ServiceNow 
product in the upcoming versions. They will want   to consider the cost estimate of addressing 
technical debt and rework. Should they develop   something in App Engine that may be forecasted 
to come out of ServiceNow’s existing product   in a future version? Additionally, along the same 
lines, tradeoffs: What innovation or opportunities   are we missing if we develop something 
that may come in a future upgrade? Next,   you can also think about if the ServiceNow 
existing product doesn’t meet your need,   you can leverage App Engine. And this, 
you will also want to think about,   well, maybe the product doesn’t meet our need 
completely, but it has some great functionality   that we can leverage. And that’s where you’ll 
want to consider whether using a combination of   App Engine and functionality from an existing 
ServiceNow product might be the best fit.