Creating a successful employee portal requires more than just a great tool; it requires a deep understanding of the user experience. With ServiceNow's "UX Design: Employee Center" Accelerator, we guide you through designing and implementing a user-friendly Employee Center. This accelerator helps you leverage the out-of-the-box functionality of Employee Center while providing tailored solutions to fit your specific needs. In this blog post, we'll explore how this accelerator can benefit your organization and improve user adoption.

What Is the "UX Design: Employee Center" Accelerator?

The "UX Design: Employee Center" Accelerator is a specialized program designed to help you integrate a user-centric approach into your Employee Center rollout. This program is perfect for organizations that are either in the planning stage or have already implemented Employee Center but need guidance on user experience (UX) best practices.

The program offers a comprehensive journey, from initial consultation to final design handover, ensuring that your Employee Center meets user expectations and encourages engagement. Here's a breakdown of what you can expect:

The journey begins with a one-hour kickoff meeting to set expectations and outline the program's scope. During this session, our UX Consultant will:

• Explain the importance of user-centric design for successful Employee Center adoption.
• Review Employee Center's out-of-the-box functionality and configurable elements.
• Plan the next steps and schedule optional workshops tailored to your needs.

Based on your organization's needs, you can choose from a range of optional workshops to deepen your understanding of UX and build a strong foundation for your Employee Center design.

• Stakeholder Alignment Workshop (up to 3 hours): Align key stakeholders on a shared vision, define long-term goals, and identify opportunities for Employee Center transformation.
• Persona Workshop (up to 2 hours): Define your target audiences to ensure the design meets the needs of different user groups.
• Content Curation Session (up to 2 hours): Expert review of your content's taxonomy, card sorting, and evaluation to ensure a coherent structure.
• Design Workshop (up to 3 hours): Create low-fidelity wireframes in Figma and receive expert feedback on design elements and branding.

After the workshops, you have the opportunity to test the prototype design in Figma. This 1.5-hour session allows users to interact with the design and provide valuable feedback, helping to refine the final product.

The journey concludes with a 1.5-hour Design Readout, where the UX Consultant presents the final design concepts. You'll receive a readout deck and documentation of the completed UX Workshop activities, providing everything you need to implement your Employee Center with confidence.

Why Choose the "UX Design: Employee Center" Accelerator?

Here are a few reasons why this accelerator can make a significant difference in your Employee Center's success:

• User-Centric Design: Learn how to create a design that resonates with your users, leading to higher adoption rates.
• Expert Guidance: Benefit from the expertise of our UX Consultants, who bring best practices and industry insights.
• Customization: Tailor the program to your specific needs, focusing on the areas where you require the most assistance.
• Comprehensive Approach: From stakeholder alignment to usability testing, this accelerator covers all the key aspects of a successful Employee Center rollout.

Conclusion

The "UX Design: Employee Center" Accelerator is a comprehensive solution for organizations looking to improve their Employee Center user experience. By focusing on user-centric design and offering expert guidance throughout the process, this accelerator can help you create a portal that not only meets your organization's goals but also engages your users effectively.

If you're ready to take the next step toward a better Employee Center experience, consider exploring this accelerator. Your users will thank you, and your organization will benefit from increased engagement and adoption.