ServiceNow products and features are created to better the world of work, but the world of work looks a little different for every customer. How can you implement ServiceNow solutions so that they work for you? This session demonstrated how tailored UX research can unlock solutions to unique challenges. The session included UX research techniques that will help you discover your key product needs and enable you to lead intuitive and effective implementations.

Please see the attached presentation and speaker notes for more details about our discussion.