[Music] welcome to impact in this video you will learn about accelerators within impact accelerators are oneon-one human Le engagements designed to accelerate your time to value and ensure your service now instant stays current and healthy impact offers accelerators designed to help you at any stage of your service now Journey once you are in Impact customers can access accelerators by clicking on initiatives and accelerators in the upper navigation bar and selecting the accelerator catalog here you can find a list of available accelerators further divided into three types strategy architecture and Technical first the strategy accelerators helps you go deeper on organizational and governance best practices with the service now platform and upskill your team to dry success next the architecture accelerators provide an understanding of business outcomes and recommend a on what to tackle next to unlock further value from the platform finally technical accelerators accelerate the adoption of specific platform and product capabilities through applied demonstrations personalized coaching and leading practices further technical accelerators can be divided into jump starts and tuneups jump starts helps you get started with certain products or applications with oneon-one coaching with service now experts tuneups help find tune performance areas such as cmdb virtual agent and security please note that your package determines the number of accelerators you can use concurrently this means customers with a total package can use six accelerators Advanced users can use three and guided users can use only one accelerator at a time if you have any questions on the impact portal please contact your squad