[Music] I'm absolutely delighted to introduce you to service now field service management enhanced capabilities powered by now assist in this demo we will see how a combination of service Nows field service management along with Gen can raise productivity levels of field technicians here we have a field technician Alex Ray who just completed repairing and out of order ATM Alex has been using service now Agent app on his mobile device to log his progress with the repair complete he Taps on close complete to add his work notes new to the field service management is the ability for the technicians to utilize generative AI to quickly summarize their work through now assist Alex Taps on generate closure notes and now assist swiftly creates a summary of the task he just completed simplifying the documentation process if Alex like the summary created by now assist he can submit them as is if not he can modify the notes to his liking prior to submitting once submitted these notes are added to the activity stream of workorder a task these notes can also be viewed by all required stakeholders who need to be kept in Loop now assist enabled Alex to quickly close his task and help ensure a seamless experience through minimizing manual and sometimes tedious efforts while restoring functionality to the ATM and business now assist from service now enabled him to be more productive and save time by quickly summarizing his work efforts with generative AI which gives him time back in his day with now assist for every workflow businesses have a powerful unmatched experience for putting AI to work with service now