[Music] we are excited to unve the latest enhancement and capabilities of field service Management Washington release aimed at enhancing efficiency cutting costs and driving Revenue growth here we have field service dispatcher Lisa who manages the day-to-day operations of technicians out in the field she starts her day on dispatcher work space and is presented with task that must be addressed including those dynamically bundled Dynamic task bundling enables Lisa to assign multiple task in the same location to a single technician reducing travel time and increasing service efficiency here Lisa sees that two critical tasks at the same location are automatically bundled together and scheduled for a similar time window reducing the dispatching load on her she delves into the details of the first task of road maintenance the Washington release offers linear asset support that helps organizations perform crucial task like repairs and maintenance for assets such as roads Railways Network lines and more here Lisa can view and record the prise work location of assets such as construction assets Hardware assets and linear ones she can view the location in either a point or align format and review the precise start and end locations after reviewing the details she heads to surveillance camera malfunction bundle task within the task the platform recommends knowledge article which she attaches to to the task to help technician complete their work and increase their firsttime fix rates in addition to the gamut of predictive intelligence features on now platform the Washington release enhances the platform to suggest related Parts directly on dispatcher workspace Lisa gets accurate suggestion required for this task which enhances firsttime fixes and shortens the time spent on part research by displaying task relevant parts from historical data after reviewing both task details she Auto assigns them due to their criticality and time sensitivity thereby reducing the scheduling burden on her the task are Auto assigned to technician Alex Ray based on predefined criteria such as skill location and more now let's check what happens once bundle task is assigned to our technician Alex Ray on his mobile device Alex can view the start and end location of linear asset support for road maintenance he accepts the task after checking the details he sets off to the location immediately without any delay fully aware he's assigned two critical tasks the Washington release also brings support for Microsoft team integration to deliver real-time notifications and updates to technician for emergencies Lisa can easily collaborate and share information by clicking on discuss during field operations seamlessly transferring the message to Alex's Microsoft teams mobile app once connected she shares a technician verification document with Alex for his on-site visit Alex received his document on his Microsoft teams mobile app without any hassle and is now ready to Kickstart his work the Washington release includes a Cutting Edge generative AI feature powered by nais that makes summarization a lot easier for both dispatchers and technicians organizations can easily customize whether now assist is displayed in product in now assist panel or both with the now assist panel Lisa can quickly summarize the work that Alex has done so far the generated summarization content by now assist gives Lisa an overview and insight without scouting for information anywhere else or toggling Pages alternatively she can also generate summarization in product and these notes will be added to the activity stream for later view technicians also have Power of Now assist directly within their mobile app as Alex can generate task summarization at any point during a task life cycle even at the end to help with generating task closure notes the seamless data entry enables efficient user experience for Alex and technicians like him upon completion of Alex's task Lisa also sees another urgent task for cell tower failure knowing her in-house technicians are occupied she leans towards contractor's Marketplace Lisa uses the field service Marketplace to Outsource task to an eligible contractor based on estimate cost and earlier start time here she is presented with available contractors and pushes the the request for contractors to accept contractors have access to service now field service contractor mobile application to manage task from anywhere Lisa has access to cost and scheduling details from contractor Judy and if Lisa is happy with the quod she can conclude the bid by closing the response from marketplace now Judy can accept and initiate the task with all the details available on her service now contractor mobile application in this demo we saw how Washington release for field service management offer more ways to increase efficiency reduce costs and boost Revenue through Automation and streamlined workflow to learn more visit servicenow.com